Job Description

คำอธิบายเกี่ยวกับบริษัท

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

คำอธิบายงาน

Strategic Leadership & Department Management

• Lead the Housekeeping Department as a strategic business unit aligned with resort goals and operational priorities.
• Establish, communicate, and maintain high housekeeping and service standards across all areas.
• Align departmental objectives with key resort performance indicators including LQA, ReviewPro (GRI & NPS), CPOR, and guest satisfaction targets.
• Drive continuous improvement initiatives to enhance operational efficiency and guest experience.
• Develop long-term departmental plans including annual deep cleaning, preventive maintenance support, refurbishment planning, and operational improvement programs.
• Plan manpower structure, staffing strategy, and succession planning to support business demands and seasonal trends.
• Participate in renovation, refurbishment, and FF&E improvement projects related to guestrooms and public areas.
• Work closely with Executive Committee members and operational leaders to ensure smooth hotel operations and guest satisfaction..

Operational Management

• Oversee and manage the entire housekeeping and laundry function of the hotel. Sets and reviews standards and ensures that they, through effective training, they are communicated to all Housekeeping staff.
• Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times.
• Ensure health & safety requirements are adhered to.
• Ensure that departmental SOP’s/LSOP’s are current and in effect and available for all associates to use as reference, revise and update when necessary.
• Fully support and release staff for Task Force Missions required to support the opening of new Anantara and other MINT properties, and other special events catered by Minor International.
• People Leadership & Team Development
• Build and maintain a positive, productive, and motivated working environment within the department.
• Recruit, interview, onboard, and develop housekeeping team members in collaboration with the People & Culture Department.
• Develop strong supervisors and leadership capabilities within the department.
• Conduct regular coaching, counseling, and performance feedback sessions.
• Support team member development through structured training programs and Individual Development Plans (IDP).
• Ensure all team members receive proper orientation, operational training, and continuous skill development.
• Conduct monthly departmental meetings and daily briefings.
• Ensure proper rostering and manpower allocation according to operational needs.
• Promote teamwork, professionalism, discipline, and employee engagement.
• Resolve employee concerns and conflicts professionally and fairly.
• Plan succession and talent development pipelines for future operational leadership.

Financial Management & Cost Control

• Prepare annual departmental budgets and support monthly forecasting processes.
• Monitor and control departmental expenses to ensure alignment with approved budgets.
• Control payroll, overtime, productivity, and labor cost efficiency.
• Analyze productivity per occupied room and room attendant credits to ensure operational efficiency.
• Manage linen inventory, par stock levels, uniforms, guest supplies, chemicals, and operational equipment effectively.
• Monitor chemical usage across guestrooms, public areas, and laundry operations to minimize wastage.
• Maintain accurate inventory records for FF&E, OS&E, linen, uniforms, and housekeeping assets.
• Conduct regular inventory counts and submit accurate inventory reports.
• Review financial performance, investigate variances, and implement corrective actions where necessary.
• Support cost-saving and sustainability initiatives while maintaining brand standards and guest satisfaction

Guest Experience & Quality Assurance

• Ensure exceptional housekeeping presentation and guest comfort standards throughout the resort.
• Support the delivery of memorable guest experiences aligned with Anantara brand expectations.
• Monitor and improve guest satisfaction results, online reputation scores, and quality audit outcomes.
• Lead departmental preparation and follow-up for audits including LQA, FSMS, ESG, CGA, and other corporate assessments.
• Ensure immediate corrective actions are implemented for quality deficiencies and audit observations.
• Drive operational consistency and attention to detail across all housekeeping functions.
• Ensure service recovery opportunities are handled professionally and promptly.

Compliance, Safety, Sustainability & Administration

• Ensure full compliance with Anantara brand standards, policies, SOPs, LSOPs, and company regulations.
• Ensure all health, hygiene, and safety standards are consistently maintained.
• Maintain compliance with environmental, sustainability, and ESG initiatives.
• Ensure proper chemical handling, storage, and usage procedures are followed.
• Promote sustainability initiatives including waste reduction, linen reuse programs, and resource conservation.
• Ensure emergency procedures and safety protocols are understood and followed by all team members.
• Support risk management and incident prevention within operational areas.
• Review and analyze all housekeeping operational reports.
• Prepare monthly operational and financial summaries for management review.
• Maintain accurate records related to inventories, payroll, productivity, training, and compliance.
• Ensure all documentation and filing systems are properly maintained.
• Support internal and external audit requirements with complete documentation and operational follow-up.
• Review and analyze all housekeeping operational reports.
• Prepare monthly operational and financial summaries for management review.
• Maintain accurate records related to inventories, payroll, productivity, training, and compliance.
• Ensure all documentation and filing systems are properly maintained.
• Support internal and external audit requirements with complete documentation and operational follow-up.

คุณสมบัติ

Educational Background

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or related field preferred.

Experience Requirements

• Minimum 5–8 years of progressive Housekeeping experience in luxury hotels or resorts.
• At least 2–3 years in a leadership role such as:
  • Executive Housekeeper
  • Assistant Executive Housekeeper
  • Housekeeping Manager
• Experience in luxury resort operations and international brand standards preferred.

Operational Knowledge

Strong understanding of:

• Housekeeping operations
• Laundry operations
• Public area management
• Deep cleaning programs
• Preventive maintenance coordination
• SOP / LSOP implementation
• Inventory and linen control
• Chemical handling and safety procedures

ข้อมูลเพิ่มเติม

Core Competencies

• Strong leadership and team management skills

• Guest-first mindset with service excellence

• High attention to detail and organizational discipline

• Proactive problem-solving and troubleshooting ability

• Strong knowledge of safety protocols and compliance regulations

• Effective communication (English proficiency required)

• Flexible, hands-on, and responsive under pressure