Job Description

As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!

We are seeking an experienced and dynamic Executive Housekeeper to join our hospitality team in Jaipur, India. In this leadership role, you will oversee all housekeeping operations, manage a dedicated team of professionals, and ensure exceptional cleanliness and guest satisfaction standards across all hotel facilities. As a key member of our management team, you will combine operational excellence with genuine care for both guests and staff, fostering a positive work environment while maintaining the highest standards of service and hygiene.

• Lead, supervise, and mentor the housekeeping team, fostering a collaborative and inclusive work environment that promotes professional growth and high morale
• Develop and implement standard operating procedures for housekeeping tasks, ensuring consistency with hotel policies and industry best practices
• Conduct daily briefings with housekeeping staff to communicate priorities, tasks, and performance expectations
• Inspect all guest rooms, common areas, and housekeeping facilities to ensure they meet established cleanliness, safety, and hygiene standards
• Manage department scheduling and personnel allocation based on occupancy forecasts and business demands to optimize operational efficiency
• Monitor inventory levels and approve requisitions for guest supplies and housekeeping materials, ensuring cost-effective consumption and waste reduction
• Collaborate with other departments, particularly Front Office, Engineering, and Laundry, to maintain accurate room status and coordinate seamless operations
• Address guest complaints and concerns with empathy and professionalism, ensuring prompt resolution and guest satisfaction
• Provide specialized attention to VIP guests, priority members, and repeat guests to enhance their experience
• Develop and deliver training programs to ensure staff possess the skills and knowledge necessary to perform their duties efficiently and professionally
• Maintain strict adherence to departmental and organizational budgets, controlling expenditures and implementing cost-saving initiatives
• Ensure all staff maintain professional appearance, proper uniforms, and adherence to grooming standards at all times
• Conduct performance reviews and provide constructive feedback to support staff development and accountability
• Remain flexible and adaptable, taking on additional responsibilities as needed to meet evolving business demands and guest service requirements
• Serve as a brand ambassador, embodying organizational values and maintaining exemplary professional conduct both within and outside the workplace

Qualifications

• Minimum 10 years of progressive experience in housekeeping operations and hotel management
• Bachelor's degree or Diploma in Hospitality Management, Hotel Administration, or related field
• Proven strong leadership and team management skills with the ability to motivate and develop staff
• Fluent English language proficiency, both written and verbal
• Comprehensive knowledge of housekeeping standards, protocols, and best practices
• Demonstrated expertise in budget management, cost control, and financial planning
• Proficiency in inventory management and procurement processes
• Strong organizational and time management skills with meticulous attention to detail
• Excellent interpersonal and communication skills for effective collaboration across departments
• Proven ability to resolve conflicts and handle guest complaints with empathy and professionalism
• Knowledge of health, safety, and hygiene regulations and standards
• Computer literacy and experience with hotel management systems and software
• Ability to work flexible hours, including weekends and holidays as required
• Physical capability to perform duties and inspect facilities throughout the property
• Demonstrated commitment to customer service excellence and guest satisfaction
• Problem-solving mindset with the ability to make decisive decisions in challenging situations
• Resilience and adaptability in a fast-paced, dynamic hospitality environment