The Executive Housekeeper will lead the housekeeping department to ensure exceptional cleanliness, orderliness, and overall guest satisfaction throughout the property. This leadership role requires a detail-oriented, proactive individual with excellent management skills to oversee daily operations and motivate a diverse team.
Key Responsibilities:
Manage and supervise all housekeeping operations including guest rooms, public areas, laundry services, and staff scheduling.
Maintain high standards of cleanliness and hygiene across the hotel in compliance with Hilton brand guidelines and health & safety regulations.
Recruit, train, and develop housekeeping team members to ensure exceptional service delivery.
Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards are met.
Monitor inventory and order housekeeping supplies and equipment within budget constraints.
Collaborate closely with other departments (front desk, maintenance, etc.) to ensure seamless guest experience.
Handle guest requests, concerns, and complaints professionally and promptly to maximize guest satisfaction.
Prepare and manage department budgets, payroll, and reports.
Implement and enforce hotel policies, safety protocols, and environmental sustainability initiatives.
Lead daily briefing and communicate effectively with staff to ensure smooth operations.
Qualifications:
Proven experience as an Executive Housekeeper or similar role in a full-service hotel, preferably within Hilton or other upscale brands.
Strong leadership and team management skills.
Excellent organizational and multitasking abilities.
Knowledge of housekeeping operations, cleaning products, and health & safety standards.
Outstanding communication and interpersonal skills.
Ability to work flexible hours, including weekends and holidays.
Proficiency in hotel management software is a plus.
High school diploma or equivalent; additional certification in hospitality or management is desirable.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rightsnotice from the Department of Labor.
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
