Job Description

Leadership & Team Management

• Lead, inspire, and develop a high-performing housekeeping team, including supervisors, room attendants, laundry attendants and public area staff
• Recruit, train, and mentor team members, fostering a culture of accountability, engagement, and continuous improvement
• Conduct regular performance evaluations and provide coaching and feedback
• Ensure proper staffing levels and scheduling aligned with occupancy and business needs

Operations & Quality Assurance

• Maintain the highest standards of cleanliness, presentation, and hygiene throughout the property
• Conduct routine inspections of guest rooms, suites, and public areas to ensure adherence to luxury brand standards
• Implement and uphold Hilton and Curio Collection brand standards, policies, and procedures
• Oversee inventory control, purchasing, and cost management for housekeeping supplies and linens
• Ensure proper handling and maintenance of equipment and assets

Guest Experience

• Champion a guest-first mindset, ensuring every space reflects comfort, elegance, and meticulous attention to detail
• Address guest requests, concerns, and special preferences promptly and professionally
• Collaborate with Front Office and other departments to ensure seamless guest experiences

Financial & Administrative Management

• Manage departmental budgets, labor costs, and productivity metrics
• Analyze performance data and implement strategies for operational efficiency
• Maintain accurate records, reports, and compliance documentation

Health, Safety & Compliance

• Ensure compliance with all health, safety, and sanitation regulations
• Maintain knowledge of OSHA standards and safe work practices
• Lead sustainability initiatives, including waste reduction and eco-friendly practices

Qualifications

• Minimum 5–7 years of progressive housekeeping experience in upscale or luxury hotels
• At least 2–3 years in a leadership role (Executive Housekeeper or Assistant Executive Housekeeper)
• Strong knowledge of luxury service standards and hotel operations
• Proven leadership, communication, and organizational skills
• Financial acumen with experience managing budgets and labor costs
• Proficiency in hotel management systems (e.g. PEP, Lobby, or similar)
• High attention to detail and commitment to excellence
• Ability to work flexible schedules, including weekends and holidays

Preferred Qualifications

• Experience within Hilton or Curio Collection properties
• Bilingual or multilingual abilities
• Certification in housekeeping management or hospitality operations