Job Description

Pullman Kuching is centrally located in the Kuching Golden Triangle, enjoying pride of place on Jalan Mathies hill, with panoramic city and river views. The first Pullman hotel in this vibrant city, Pullman Kuching features 389 spacious, contemporary rooms and offers easy access to renowned Borneo national parks. The hotel is ideal for business guests, offering an abundance of conferencing space, state of the art facilities and technology, plus a range of trendy restaurants and bars, and a high-end spa.

The Executive Housekeeper is responsible for leading and managing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, guest comfort, and presentation throughout the hotel. This role ensures guest rooms, public areas, laundry, linen, back-of-house areas, and related facilities are maintained in line with Pullman brand standards, safety regulations, and operational efficiency targets.

The Executive Housekeeper drives service excellence, productivity, cost control, sustainability initiatives, and team development while delivering memorable guest experiences.

Key Responsibilities

1. Operational Leadership

• Oversee day-to-day housekeeping operations for guestrooms, suites, public areas, offices, and heart-of-house areas.
• Ensure all rooms are cleaned, inspected, and released on time according to occupancy requirements.
• Maintain hotel cleanliness standards aligned with Accor / Pullman brand expectations.
• Conduct regular inspections of rooms, corridors, public areas, and facilities.
• Coordinate with Front Office, Engineering, Security, and Food & Beverage departments for smooth operations.

2. Guest Experience & Quality Assurance

• Ensure guest rooms are well presented, functional, and welcoming at all times.
• Respond promptly to guest requests, complaints, and special requirements.
• Monitor guest feedback, online reviews, and cleanliness scores; implement action plans for improvement.

3. Team Management

• Lead, coach, and motivate the housekeeping team to achieve departmental goals.
• Prepare manpower planning, rosters, duty schedules, and task allocation.
• Conduct performance appraisals, coaching, and disciplinary actions when necessary.
• Identify training needs and develop team capabilities.
• Promote employee engagement and a positive work culture.

4. Financial & Cost Control

• Prepare and manage departmental budget.
• Control payroll costs, overtime, cleaning supplies, linen usage, and operating expenses.
• Monitor productivity ratios such as minutes per room cleaned and staffing efficiency.
• Ensure proper stock control of chemicals, guest supplies, linen, and uniforms.

5. Laundry & Linen Management

• Oversee laundry operations (internal or outsourced).
• Maintain linen quality, par levels, replacement programs, and loss prevention controls.
• Ensure uniforms are clean, available, and well maintained.

6. Health, Safety & Compliance

• Ensure compliance with hygiene, sanitation, workplace safety, and fire safety regulations.
• Maintain proper chemical handling procedures and MSDS compliance.
• Ensure pest control and preventive cleanliness programs are in place.
• Lead deep cleaning and preventive maintenance schedules.

7. Sustainability & Brand Initiatives

• Drive environmental initiatives such as linen reuse programs, waste reduction, and responsible chemical usage.
• Support ESG / sustainability goals of the hotel.

Qualifications

Qualifications & Experience

• Diploma / Degree in Hospitality Management or related field preferred.
• Minimum 5–8 years housekeeping experience in hotels, with at least 2–3 years in a leadership role.
• Experience in upscale or international brand hotels preferred.
• Strong knowledge of housekeeping operations, laundry systems, chemicals, and hotel PMS coordination.
• Good leadership, planning, and interpersonal skills.
• Strong attention to detail and quality standards.