Job Description

THE ROLE:

The Executive Housekeeper is primarily responsible for the planning, organization, and supervision of the day-to-day operations of the housekeeping department. This position involves maintaining the company’s set policies and procedures, ensuring superior housekeeping standards are maintained, overseeing laundry operations and inventory management & cost control.

ACTIVITIES:

The duties and responsibilities for the Executive Housekeeper include, but are not limited to the following:

• Ensuring the highest standards of cleanliness is achieved throughout the hotel by all members of the housekeeping department.
• Performing daily quality control inspections of bedrooms, common areas, & storage areas
• Preparation of the daily work assignments for all departmental employees.
• Closely monitoring departmental labour and expenses as outlined in the Housekeeping operating budget.
• Performing monthly linen inventories.
• Ordering cleaning products and ensuring they are used effectively.
• Administering of the property’s lost & found procedures.
• Ensuring a positive, team oriented spirit is maintained among all co-workers by practising open communication, empathy, and support.
• Oversee the recruitment, training, and continual development of all housekeeping staff.
• Ensure consistent delivery of performance appraisals, recognition, incentive programs, and departmental meetings.
• Being fully knowledgeable of the company’s policies and procedures and the administration of these policies.
• Attend all Management Team meetings.
• Perform the duties of Manager on Duty on a rotating basis with other Department Heads as scheduled.
• Trained in all sub-departments of the Housekeeping Department for emergency situations.
• Conduct A.M. and P.M. occupancy status reports and verify current and accurate information of all guest and meeting rooms in the hotel
• Daily recording and follow-up of maintenance items reported by the Housekeeping staff and during daily inspections.
• Respond to calls from guests and requests from employees
• To provide verbal and written reports to management.
• Prepare show rooms, V.I.P. rooms for quality control, standard and maintenance issues.
• Duties as assigned by the General Manager

COMPETENCIES WE ARE SEEKING:

• 3 years housekeeping experience in a supervisory role
• Knowledge of cleaning products & purchasing
• Post-secondary education an asset
• Available to work mornings, evenings, weekends, & holidays
• Strong communication skills, both verbal and written
• Quick thinking and able to spot and resolve problems efficiently
• Working knowledge of various computer software programs (MS Office, Micros, POS)
• Ability to manage personnel and meet financial targets
• Guest oriented and service minded with an attention to detail
• Excellent planning and organizing skills
• Ability multi-task and meet deadlines
• Ability to work under pressure
• Must be able to work independently and maintain a positive attitude within a busy environment ~ hours will fluctuate, and evening and weekend work is required
• Follow and execute all unionized policies according the CBA

A reasonable estimate of the current range is $65,000 to $70,000 (salary + performance-based bonus for eligible positions). The pay range for this position takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

To Learn more about InnVest visit https://innvesthotels.com/