Job Description

Vision & Brand Commitment

As Executive Housekeeper, I fully embrace the vision of Six Senses to help people reconnect with themselves, others, and the world around them. Guided by our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility, playfulness, and pioneering wellness, I am committed to delivering exceptional guest journeys while developing hosts to become the very best versions of themselves.

I will ensure that every Finance offering — for both guests and hosts — reaches its fullest potential and reflects the integrity of the brand.

Sustainability Commitment

Sustainability remains at the core of Six Senses operations. I will ensure compliance with all environmental and social responsibility directives, including waste reduction, elimination of single-use plastics, responsible sourcing, and adherence to Sustainability Guidelines.

Out of the Ordinary Experiences

I will deliver “Out of the Ordinary” housekeeping performance by ensuring the highest standards of cleanliness, consistency, and operational excellence. Through meticulous attention to detail, strong team leadership, integrity, and proactive quality control, every space will reflect comfort, care, and exceptional standards that enhance the overall guest experience.

Operational Ownership

I assume full responsibility for the efficient and profitable operation of the Housekeeping department in accordance with Six Senses brand standards and approved budgets.

Key responsibilities include:

• Ensure daily housekeeping operations deliver flawless room readiness and brand-standard cleanliness.
• Continuously stay updated on industry trends and best practices to enhance products, services, and overall departmental performance in line with Six Senses wellness and sustainability standards.
• Lead, rejuvenate, and oversee departmental operations across guestrooms and public areas, ensuring consistent adherence to LQA standards through regular on-site presence.
• Drive exceptional guest experiences by leading a highly engaged team, proactively handling guest feedback, and ensuring effective service recovery when required.
• Ensure full compliance with legal, statutory, financial, safety, and security requirements, maintaining all documentation, reporting systems, and operational protocols.
• Review and optimize room amenities, services, products, and pricing to remain relevant, innovative, and aligned with brand standards.
• Manage departmental budgets responsibly, closely monitoring costs to drive profitability while preserving required service and quality standards.
• Maintain clear cross-departmental communication and participate in required meetings and briefings, supporting smooth operations and executing additional duties as assigned by the General Manager.

Responsible Business & Compliance

All operations will be conducted ethically, transparently, and in compliance with local laws and company policies. I will ensure a safe and secure environment for guests, hosts, and assets while maintaining positive relationships with local communities and stakeholders.

Accountability & Leadership Presence

I am a visible, hands-on, and strategic leader with strong organizational and decision-making capabilities. I drive results across guest satisfaction, host engagement, operational excellence, revenue growth, and profitability, while strengthening the property’s market positioning.

Skills & Experience

The role requires:

• Qualified for the Executive Housekeeper role with proven experience in luxury hotel operations and strong performance results.
• Hold a Bachelor’s degree in Hospitality, Hotel Management, or Business Management, at least five years’ experience in similar operational roles.
• Possess advanced technical skills, including MS Office (Word, Excel, PowerPoint, Outlook) and hands-on experience with OPERA and other hotel systems.
• Demonstrate strong operational knowledge of hotel/resort procedures, including room allocation policies, with excellent command of written and spoken English and understanding of local culture.
• Maintain a thorough understanding of Six Senses brand standards, guidelines, rules and regulations, facilities, and services.

I maintain a thorough understanding of Six Senses brand standards, operational guidelines, and service philosophy.

Who we are

Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.

Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?