Job Description

The Residence Inn Charleston North/Ashley Phosphate is looking for a full-time, Executive Housekeeper to manage the housekeeping staff, provide exceptional housekeeping services, and enhance the overall guest experience.

The Job

A typical day for the Executive Housekeeper at the Residence Inn starts around 8am when you assign the list of rooms to clean for the day. You will clean approximately 2-3 rooms per hour independently. Throughout the day you will inspect the rooms and send the appropriate housekeeper back to fix anything that was missed. That extra set of eyes ensures that our guests are satisfied and more likely leave a tip.

Job Duties Include:

• Manage staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Educate and train all employees in compliance and governmental and safety regulations.
• Supervise daily Housekeeping shift operations and verify compliance with all housekeeping policies, standards and procedures.
• Assist in deep cleaning projects and/or assist housekeeping staff during high volume periods.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Order and maintain supplies and equipment in a timely and efficient manner while minimizing waste and maintaining conservation initiatives.
• Other duties as assigned

What would make me successful in this role?

• Passion for making things clean and tidy
• Motivated to enhance the guest experience
• Ability and preference to work independently
• Ability to work in a fast-paced environment
• Attention to detail and time management skills
• Ability to perform a physically active job
• Availability to work a flexible schedule: weekends, and holidays

Benefits

• Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days
• Company-Paid Life and AD&D Insurance and Long-term Disability
• Flexible Spending/Dependent Care Account
• Short-term Disability & Accident plans
• Employee Assistance Program
• 401(k) Retirement Plan with company match
• Paid Vacation - up to 10 days per year
• Paid Sick time - up to 5 days per year
• 7 paid Holidays per year
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay - Access to earned wages before your regular paycheck
• Marriott Brand Hotel Discounts

About Us

The Residence Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!

Our hotel is just outside of the historic district and offers convenience to Joint Base Charleston, North Charleston Coliseum, Northwoods Mall and Goose Creek.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements

• Must be at least 18 years old
• Attention to detail
• Hotel experience preferred
• Housekeeping supervisor experience preferred
• Ability to work weekends and holidays

Work Environment

This job operates in an indoor hotel environment. This job continuously uses standard cleaning equipment and chemicals. This job is occasionally exposed to fumes, gases, odors, dust, and biohazards.

Physical Demands

While performing the duties of this job, the employee is continuously required to stand; walk; sit; use hands to handle or feel objects, supplies or equipment; reach with hands and arms overhead and below the knees including bending, twisting, pulling and stooping; climb stairs; communicate or listen. The employee must frequently lift, carry, push, pull or place cleaning products and supplies, up to 25 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.