Job Description

Caesars is one of the biggest names in the world of betting. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers.

Caesars Sportsbook has an immediate opening for a VIP Sports Executive Host. The VIP Sports Executive Host acts as the primary growth engine for Caesars Sportsbook online VIPs, building relationships with players to increase app engagement and drive the VIP segment of the business. The Host role plays an essential part in creating a memorable, service-oriented, experience for our most valuable players. This can be done remotely or through direct engagement with players at sporting events, our partner casinos, or unique Caesars Sportsbook experiences.

Sales

• Manages all aspects of a guest’s account in all states for Sports Betting, and iGaming where applicable.

• Understands the best communication preferences for each player, (phone, email, or text) and uses all available technology to manage the relationship.

• Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities.

• Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes.

Service

• Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service.

• Hosts guests at social events, sporting venues, and special promotions as applicable.

• Ensures all concerns are addressed in a timely manner communicating with internal and external partners.

• Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction.

• Demonstrates a willingness to teach, mentor, train and share information with colleagues.

Communication

• Uses available technology and resources, to ensure all guests are receiving VIP treatment inside and outside of standard business hours.

• Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members, to advance VIP efforts.

• Communicates successes and challenges on a regular and on-going basis to direct supervisor and works with Leadership to improve.

Strategy & Innovation

• Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base.

• Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers.

• Identifies ways to increase efficiencies and improve upon products and services.

• Has the ability to multitask and prioritize in a fast-paced environment.

Integrity & Compliance

• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

• Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts.

• 2+ years of experience in sales, casino, and/or loyalty marketing.
• Bachelor’s Degree or equivalent work experience.
• Experience in Microsoft Office Suite, Salesforce, comfort with analytical dashboards, and sports betting technologies
• Excellent interpersonal, communication, problem solving, leadership and analytical skills required.
• Must be a proactive change agent.
• Should have track record of success in both taking risks and making prudent business decisions.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

COMPETENCIES:

• Sales Excellence: Leveraging sales techniques to maximize team performance.
• Passion for Service: Internally motivated to graciously serve, delight and build guest loyalty; as well as lead a team of Account Executives to do the same.
• Drive: Harnessing energy and passion to excel.
• Customer/Commercial/Market Awareness: Anticipating and listening to customer needs; looking outside our world.
• Influence: Engaging, leading and motivating a team of Account Executives to succeed.
• Professional Excellence: Applied functional/business knowledge; professionalism, composure, effectiveness.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Marketing or Business preferred.
• Proven ability to effectively collaborate as well as manage and motivate a sales workforce.
• Strong analytical skills. Ability to develop and communicate guest insight findings and recommendations, creating actionable strategies for sales functions.
• Ability to work independently and manage multiple initiatives and projects.

ADDITIONAL REQUIREMENTS

• Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc.
• Must be able to work in moderate to loud noise conditions.
• Must be able to make telephone calls for extended periods (minimum 40+ calls/day).
• Must be able to lift up to 15 pounds.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to work for long periods of time, under fluorescent lighting.
• Must be able to work at a desk, for most of the day, in a seated position.
• Must be able to spend most of the day working off computer monitors and operating a keyboard.
• Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one’s feet for long periods of time, and/or walk for long distances.
• Must be able to travel as needed

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.