Job Description

Min Compensation

USD $64,892.00/Yr.

Max Compensation

USD $89,506.00/Yr.

Why We Need Your Talents:

As an Executive Host you will be responsible for providing quality guest service, increasing rated play, and growing gaming revenues annually, consistent with property plan, and cross-property goals.

Executive Hosts are an integral part of Live! Casino and Hotel building and improving market share as being the key contact for guests and repeat visits. Executive hosts maintain high visibility on the gaming floor to build and maintain relationships with frequent players. Responds to players’ needs and requests and resolves player issues following established guidelines.

Responsibilities

Where You'll Make an Impact:

• Works with Management within budget for premium-rated players and VIP promotions.
• Maintains visibility and availability on the casino floor in order to meet and greet guests during individual visits as well as special events.
• Ensure guests have a favorable gaming experience through developing trust and confidence in their player development hosts.
• Evaluate customer’s play for comping needs.
• Issues comps and complimentary items in accordance with property comp matrix, as necessary and authorized.
• Responsible for managing and increasing rated play.
• Communicate with premium/rated players through telemarketing, letter writing about available services, promotional opportunities, and special events.
• Coordinates the lines of communication between guests and other departments to ensure quest satisfaction.
• Coordinates, and implements player promotional plans, processes, and programs.
• Review activities and promotional status with the Director/Vice President of Player Development.
• Meet with departmental director and managers as necessary.
• Supervise Casino Hosts.

Skills to Help You Succeed:

• Analytical and critical thinking.
• Problem-solving and decision-making skills.
• Friendly and welcoming disposition.
• Ability to:
  • Perform basic math calculations.
  • Maintain strong interpersonal relationships.
• Knowledge of:
  • Player Tracking System, AS400, Microsoft Word and E.D.T systems.
  • Gaming regulations.
• Professional and business-appropriate appearance.

Qualifications

Must-Haves:

• Education:
  • High school Diploma or GED equivalent.
  • A four (4) year degree in Marketing, Business, and or a related field or equivalent work experience.
• Experience:
  • Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
  • Two (2) to four (4) years’ experience in casino marketing, with direct customer contact preferably in the casino or hospitability industry.
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Physical Requirements:

• Ability to communicate clearly and effectively both orally and in writing.
• 50% Standing
• 50% Walking
• Use of stairs and elevators

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.