Job Location Lincoln, CA 95648 Position Type Full Time Job Category Player Development
The Executive Casino Host will be responsible for providing the highest level of
professional guest service to premium casino guests. Along with higher credit
authorization, the Executive Hosts will be very active in situation with premium players to
create, establish and develop relationships that results in return visits to Thunder Valley
Casino. Responsibilities must be performed in accordance with all Company standards,
policies, and procedures.
Essential Functions:
1. Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude”
company-wide culture and demonstrate AAA Four Diamond service standards at all
times.
2. Cultivate slot and table game business.
3. Maintain a database of current Guests.
4. Develop new players, maintain existing players, and service all VIP level Guests.
5. Conduct behavior with the highest level of integrity and honesty.
6. Maintain close relationships with targeted Guests through personal contact.
7. Determine player eligibility of complimentary services by analyzing theoretical and win/loss ratings.
8. Maintain current Guest information to ensure the accuracy of the database.
9. Look for new marketing strategies, and remain abreast of changes in the gaming industry.
10. Assist in resolving Guest and Team Member disputes.
11. Provide input into the development and administration of policies promoting effective
Guest service.
12. Promote positive Guest relations.
13. Participate in special projects as assigned.
14. Maintain VIP Guest accounts with special attention to detail and confidentiality.
15. Follow up with Guests after departure and maintain contact to ensure return trips.
16. Tele-market Guests to promote special events and encourage future visits.
17. Meet event and concert quotas with coded Guests.
18. Review credit applications, consumer credit bureau information, gaming reports from
other casino properties, and other financial documentation to determine eligibility for
casino credit.
19. Make prudent decisions, within department guidelines, regarding complimentary
services.
20. Handle hotel, dinner and event reservations for Guests in an appropriate and
professional manner.
21. Apply effective verbal, written, telemarketing, and communication skills when dealing
with new and assigned Guests.
22. Attend special events to maintain relationships and ensure Guest service.
Minimum
Qualifications:
1. Five (5) years of experience as a Casino Host or Executive Host.
2. Previous experience in player development and casino credit is required.
Executive Casino Host Page 3 Updated 03/30/18
3. Experience with casino player tracking computer software is required.
4. Strong communication skills and the ability to interact with a diverse range of personalities.
5. Ability to work collaboratively with staff on-property to ensure the highest level of VIP service.
6. Ability to communicate effectively with Guests, Team Members and Management in
both written and verbal form.
7. Ability to maintain accurate lists and files regarding Guest activity.
8. Strong interpersonal and communication skills.
9. Must be flexible when planning work schedules, hours worked, days off, holidays, and
special events.
10. Must be at least 21 years of age.
11. Must be able to obtain UAIC Tribal Gaming License.
Thunder Valley Casino Resort is a AAA Four Diamond award-winning casino and resort in Lincoln, California, 30 miles (48 km) east of Sacramento. It is owned by the United Auburn Indian Community and opened in June 2003.
Thunder Valley was the first full Las Vegas-style casino in Northern California.
The 275,000-square-foot (25,550 m²) facility offers a variety of gaming including more than 3,000 slot machines and video machines, 100 table games (including blackjack, paigow, etc.), an expansive Bingo Room, and live poker for up to 450 players. The casino regularly holds promotions and special events including drawings, cash prizes, and tournaments. The property features a gift shop along with 19 bars and restaurants for every taste.
The expansion completed in July 2010 includes a 17-story, luxury hotel with 297 rooms including 40 well-appointed suites. The hotel also offers meeting rooms, a state-of-the art fitness center, and the luxurious Coconut Pool + Bar with private cabana and lounger rentals in season.
Scheduled to open in early 2023, The Venue at Thunder Valley is a sophisticated 4,500-seat, cutting-edge entertainment venue hosting the hottest musical acts, comedic performances, and sporting events along with space for events, conferences and banquets.
