Job Description

Job Title

Executive - Helpdesk

Position: Soft Services Executive/Housekeeping Executive

Reporting to: Facility Manager

DUTIES & RESPONSIBILITIES

Executive Soft Services / Club House Executive Oversight and management of Building Upkeep Services Unit primarily of common areas of the building including horticulture, dry/wet waste management, pest control services, etc.

Management of vendor personnel for assigned units.

Manage training that includes assessing training needs of staff and developing and coordinating programs to meet unit needs.

Develop Work Plans and implement the same

Organize and provide appropriate coordination for employee relations’ issues & statutory compliances.

Plans, schedules, inspect work, and assigns work to subordinate supervisors and/or teams.

May supervise shift workers and inspect.

Applies knowledge of administration of program, resources, and staff.

Demonstrate ability to manage others and to communicate effectively.

Develops, interprets, and applies policies.

Reviews programs / processes for effectiveness.

Brief all staff regarding their duties, designated areas, and special instructions if any.

Prepare and implement various checklists, at the frequency instructed in the suggested formats.

De-brief all supervised staff at the end of each shift.

Monitor that the staff is cleaning in the required manner in order to ensure that the surfaces are maintained in the best possible way and to enhance their longevity.

Ensure discipline, proper attire and etiquette in the staff under them.

Adhere to Cushman & Wakefield SLA & KPI

INCO: “Cushman & Wakefield”