Job Title
Executive - Guest Relationship
Position Title: Guest Relation Executive Reports To : Property Manager Location : VR Nagpur Role Description: Co-ordinating and Support Role towards efficient and accurate manner Key Responsibilities • Provide first level contact and convey queries to the respective for resolutions • Properly escalate unresolved queries to the next level for support • Track, route and redirect problems to correct resources • Update customer data and produce activity reports • Follow up with customers, provide feedback and see problems through to resolution • Utilize excellent customer service skills and exceed customers’ expectations • Ensure proper recording, documentation and closure • Recommended procedure modifications or improvements • Preserve and grow your knowledge of help desk procedures, products and services Qualifications & Key Traits • Bachelor Degree with proven experience as Guest Relation Executive or equivalent position • Min experience 3 Yrs. • Proven working experience in client support process • Proficiency in English, Kannada, Hindi • Working knowledge of help desk software, databases and remote control • Strong client-facing and communication skills • Advanced troubleshooting and multi-tasking skills
INCO: “Cushman & Wakefield”
As a global commercial real estate services leader with 52,000 professionals worldwide, we will never settle for the world that’s been built, but relentlessly drive it forward for our clients, colleagues and communities. #BetterNeverSettles
