Job Description

• Manage daily front-desk operations, including handling incoming and outgoing telephone calls
• Greet and welcome guests and visitors professionally, ensuring a positive first impression of the organization
• Notify relevant employees of visitor arrivals and direct visitors to the appropriate personnel or departments
• Maintain a clean, tidy, and presentable reception area, ensuring the availability of necessary stationery and office materials
• Provide accurate information and assistance to visitors and callers in person, over the phone, and via email
• Receive, sort, and distribute incoming mail, deliveries, and courier packages to the relevant employees
• Maintain accurate and up-to-date visitor records
• Perform administrative and clerical duties, including filing, photocopying, and other related tasks as required
• Handle front-desk inquiries and unexpected situations promptly and professionally to ensure smooth daily operations

Person Specification

• Be an undergraduate or graduate in Business Management or a related field.
• Have prior experience as a Receptionist, Front Office Representative, or in a similar role.
• Demonstrate proficiency in Microsoft Office applications.
• Possess hands-on experience in operating office equipment, including printers and scanners.
• Maintain a professional appearance, pleasant personality, and positive attitude.
• Demonstrate strong written and verbal communication skills.
• Possess excellent interpersonal and customer service skills.
• Demonstrate a proactive and resourceful approach to handling inquiries and resolving issues.
• Possess strong organizational and administrative skills.
• Demonstrate excellent multitasking, time-management, and task-prioritization skills.