Scicom MSC Berhad

Executive - Front Desk (Kuala Lumpur)

Scicom MSC Berhad  •  Kuala Lumpur, MY (Onsite)  •  3 hours ago
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Job Description

  • Ensure that all customers are attended within the specified wait time determine by the management.
  • Ensure that all applications received through the front desk are invoiced on a daily basis.
  • Answer any enquiries from customers regarding education in Malaysia or any services provided by EMGS.
  • Ensure that all passports/supporting letters received/provided through the front desk is in line with SOPs determine by the management.
  • Work closely with internal departments to ensure all escalations received through the front desk are progressing smoothly.
  • Handling & vetting urgent cases given by the clients.
  • Undertake any other admin tasks assigned by the Assistant Manager or any other superior from Operations as and when required.
  • To highlight any system downtime to line manager.
  • When operational situation arises, management will require the agent to stay back and complete all assigned duties.

Requirement:
Education:
Minimum Diploma Holder

Skills:
Basic Computer knowledge: MS Office (Word, Power Point & Excel).

Languages:
High proficient in spoken and written English & Bahasa Malaysia.

The Package
Salary up to RM2500
PRA for confirmed staff quarterly
Medical Insurance

Scicom MSC Berhad

About Scicom MSC Berhad

Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network.

Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions.

We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects.

Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients'​ customers.

Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1997
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