Position
Executive – SBP (Surface Business Partner) and Franchisee Development
Department
Operations, Express Business
Location
Kolkata
Band
2
Reporting To
Sr. Manager - FMLM
Key responsibilities
Process hire, train and inspire the new onboarded franchisees/ SBP.
Developing franchising opportunities and offering continuous support to franchisees, to ensure the overall success of the company as well as the franchise.
Ensure planning and managing the franchisees/ SBP business and services and performance.
Streamline these for efficient communication between company's internal teams and Franchisees/ SBP as per organizational requirement
Regular interval franchise performance to be evaluated.
Ensuring franchise compliance with franchise/ SBP agreement.
Regular interaction company and franchise/ SBP
Setting up processes that develops mutual performance objectives, financial sustainability for productive partner relationship.
Comply with GHSE requirement to attain our goal of ZERO HARM (Zero fatality/serious incident, zero overdue actions, timely reporting of all hazards/occurrences, implementation of standard operating procedure and risk assessment control measures, HSE training compliance, energy conservation, environment protection, road safety and compliance of Audit/Assessment/Reality Check)
Communicating with regional business managers and ensuring that all processes flow smoothly.
Co-ordinate with internal stakeholders (Business development/ Sales, Operations) in order to meet franchise/ SBP performance objectives.
QUALIFICATIONS & COMPETENCIES
Graduate/Postgraduate (MBA preferred) with deep understanding of Franchisee Business
Minimum of 4 -10 years of experience in Franchisee development
Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.
Demonstration of strong planning skills essential and good project management skills
Good interpersonal skills and ability to effectively work with/coach senior leadership.
Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.
Ability to work across the business to implement and execute change.
Ability to impact organization results through influence across organizational boundaries.
Strong networker, influencer, and team player.
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 119,000 employees from 164 nationalities, spanning 83 countries on six continents and 560+ business units, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
