DKSH

Executive eCommerce Operations Excellence

DKSH  •  Petaling Jaya, MY (Onsite)  •  23 days ago
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Job Description

Support day‑to‑day e‑commerce operations across channels and platforms such as Shopee, Lazada, TikTok Shop, and/or brand.com

Job Responsibilities

  • Support day‑to‑day e‑commerce operations
  • Assist in maintaining accurate product listings, pricing updates, promotions, and stock availability
  • Monitor and process orders, deliveries, cancellations, refunds, and returns
  • Coordinate with warehouse, logistics partners, customer service teams, and platform representatives
  • Support execution of campaigns and major sales events (e.g. campaign days, Payday Sales)
  • Track basic operational KPIs including order fulfilment rate, cancellation rate, and return issues
  • Assist in resolving operational issues and customer escalations within agreed timelines
  • Prepare simple daily, weekly, or monthly operational and performance reports
  • Ensure adherence to company SOPs and marketplace policies

Job Requirements

  • Diploma or bachelor’s degree in business, E‑Commerce, Marketing, Operations, or related fields
  • Fresh Graduate or 1 year experience in e‑commerce operations, online retail, or marketplace support
  • Basic hands‑on experience with online marketplaces or order management systems
  • Comfortable using Excel or Google Sheets for data tracking and reporting
  • Detail‑oriented with good time‑management skills
  • Able to work in a fast‑paced environment, especially during campaign periods
DKSH

About DKSH

About DKSH

DKSH’s purpose is to enrich people’s lives. For 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 28,000 specialists and produced net sales of CHF 11.1 billion in 2024.

Why it's great to work with us

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Learn more about working at DKSH: https://bit.ly/dksh-careers

View jobs now: https://bit.ly/dksh-jobs

*We do not send job offers from free email services (Gmail, Yahoo mail, Hotmail, etc.), request money from candidates, or require personal documents like bank account details, tax forms, or credit card information from candidates before they are hired: https://bit.ly/dksh-recruitment-disclaimer.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Zurich, CH
Year Founded
Unknown
Website
dksh.com
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