Job Description

Lead the Future of Occupational Health Telehealth

Medcor is seeking an experienced and strategic Executive Director, Telehealth to lead our nationwide occupational health triage operations. This executive-level leadership role is responsible for the overall performance, growth, and service excellence of a large-scale 24/7 telehealth operation supporting clients and employees across the United States.

The Executive Director will oversee a team of more than 200 advocates and leaders, including operational directors, client services leadership, and workforce management. This role is ideal for a proven healthcare operations leader who thrives in a fast-paced environment, excels at developing high-performing teams, and is passionate about delivering exceptional client and patient experiences.

What You'll Do

Strategic Leadership & Operations

• Provide executive leadership for Medcor's 24/7/365 telehealth triage operation.

• Develop and execute operational strategies that support organizational growth and client objectives.

• Lead workforce planning, scalability initiatives, and operational readiness efforts.

• Serve as a trusted advisor to executive leadership on operational performance, trends, and risk mitigation.

• Drive continuous improvement initiatives that enhance service delivery, quality outcomes, and operational efficiency.

Performance & Quality Management

• Ensure key service level metrics, response times, quality standards, and productivity goals are consistently achieved.

• Monitor operational KPIs, including call volume, staffing utilization, quality scores, customer satisfaction, and turnaround times.

• Oversee quality assurance programs, auditing processes, and performance improvement initiatives.

• Partner with Clinical Affairs leadership to ensure compliance with evidence-based triage practices, documentation standards, and regulatory requirements.

Cross-Functional Collaboration

• Collaborate with Sales, Customer Success, Finance, Product, IT, Legal & Compliance, Human Resources, Clinical Affairs, and Training teams to deliver an exceptional advocate, client, and caller experience.

• Partner with IT to ensure telephony systems and operational technologies support business needs.

• Oversee vendor relationships, stewardship meetings, contract evaluations, and ROI assessments.

• Support client retention, sales efforts, and operational discussions throughout the client lifecycle.

Financial & Organizational Leadership

• Develop and manage departmental budgets, staffing models, and resource allocation plans.

• Monitor financial performance and identify opportunities for cost containment and operational improvements.

• Present operational and financial performance updates to senior leadership and the Board of Directors.

• Lead advocate development, succession planning, mentorship programs, and performance management initiatives.

People Leadership

• Lead, mentor, and develop directors, managers, and team leaders across domestic and international operations.

• Establish clear performance expectations and accountability measures.

• Foster a culture of engagement, continuous learning, collaboration, and operational excellence.

• Support talent development, retention, and succession planning efforts throughout the organization.

Qualifications

Required

• Bachelor's degree in Nursing, Business Administration, Public Health, or a related field (or equivalent experience).

• Minimum 8 years of progressive leadership experience in healthcare operations, telehealth, nurse triage, occupational health, call center operations, or a related healthcare environment.

• Minimum 5 years of senior leadership experience managing large-scale teams of 150+ employees and multi-level leadership structures.

• Demonstrated success leading operational performance, workforce planning, and service delivery initiatives.

• Strong analytical, strategic planning, and decision-making abilities.

Preferred

• Master's degree or MBA.

• Current RN license.

• 10+ years of progressive healthcare operational leadership experience.

• Experience leading high-volume, multi-site, or 24/7 operations.

• Experience in occupational health, telehealth, or nurse triage environments.

• Prior Medcor call center leadership experience.

What Makes You Successful

• Exceptional leadership and team development skills.

• Strong business acumen and operational mindset.

• Ability to drive organizational change and continuous improvement.

• Experience using workforce management systems, reporting tools, and operational dashboards.

• Strong communication, collaboration, and stakeholder management skills.

• Commitment to delivering outstanding client and patient experiences.

Travel Requirements

• Approximately 5%–25% travel for internal meetings, client visits, vendor partnerships, and industry events.

Why Medcor?

At Medcor, we're committed to improving workplace health and safety through innovative healthcare solutions and exceptional service. You'll join a mission-driven organization where your leadership will directly impact employees, clients, and the future of occupational health delivery.

If you're ready to lead a high-performing telehealth operation and help shape the future of workplace healthcare, we'd love to hear from you.