Job Description

Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry. Wilshire will take the time to get know you and your employment history. We will then place you in a role that will lead to a path of career success.

About The Wilshire Group

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace. We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

Contract | W2 | 6+ months | $90.00 per hour

Job Title: Executive Director, Revenue Cycle & Patient Access Transformation

The Executive Director of Revenue Cycle & Patient Access Transformation provides strategic and operational leadership for enterprise-wide front-end revenue cycle services, patient access operations, and ambulatory scheduling functions. This role is responsible for driving financial performance, improving access to care, optimizing workflows, and leading large-scale Epic and EMR-enabled transformation initiatives across a health system or multi-site organization.

This leader brings a balance of strategic vision, financial discipline, and hands-on operational expertise to improve efficiency, patient experience, and organizational performance.

Key Responsibilities

Revenue Cycle & Financial Performance

• Lead front-end revenue cycle operations including registration, scheduling, eligibility, and financial clearance functions
• Develop and manage budgets, financial forecasts, and cost analysis models to ensure fiscal accountability
• Monitor and improve key performance indicators including days in accounts receivable, denial rates, and cash projections
• Strengthen internal controls and reporting systems to support revenue integrity and compliance

Patient Access & Call Center Operations

• Oversee access center/call center strategy, structure, and performance across multiple service lines
• Design and implement scheduling models, decision trees, and template optimization to improve access to care
• Establish and maintain service-level KPIs to ensure operational consistency and patient satisfaction
• Lead initiatives to expand centralized scheduling and multi-specialty access models

Operational & Strategic Leadership

• Serve as a key leader in ambulatory and hospital-based operational strategy and execution
• Partner with executive leadership to align operational goals with organizational mission and financial targets
• Lead cross-functional teams focused on health system optimization and workflow redesign
• Drive employee training, coaching, and leadership development programs

Epic & Technology / System Implementation

• Lead or support Epic implementation projects related to Patient Access, Registration, and Revenue Cycle workflows
• Conduct gap analyses, develop mitigation plans, and ensure successful go-live execution
• Partner with IT and operational stakeholders to identify and implement technology solutions that improve efficiency and data accuracy
• Support operational reporting enhancements and system integration initiatives

Process Improvement & Change Management

• Apply Lean and process improvement methodologies to reduce waste and improve efficiency
• Lead organizational change management efforts across clinical and administrative teams
• Identify opportunities for workflow redesign and operational standardization
• Improve patient experience through streamlined access and coordinated care pathways

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field required
• Master’s degree (MBA, MHA, or related discipline) preferred
• 15+ years of progressive healthcare leadership experience in revenue cycle, patient access, or ambulatory operations
• Demonstrated experience managing call centers or access centers in a healthcare environment
• Strong Epic (or similar EMR) implementation and optimization experience required
• Proven track record in budget management, financial oversight, and operational performance improvement
• Experience leading multi-site or enterprise-level healthcare operations strongly preferred

Core Competencies

• Strategic thinking with strong operational execution
• Financial acumen and revenue cycle expertise
• Leadership of large, cross-functional teams
• Data-driven decision making and reporting
• Change management and organizational transformation
• Patient-centered access design and workflow optimization

Wilshire is honored that you have taken the time to review/apply to our open position. We will now take the time to review your experience and be in touch with you soon.