Job Description

Essential Job Functions:

The person in this position must be able to perform the following essential job functions with or without reasonable accommodations:

• Develops and enhances client and employee relationships.
• Maintains an excellent rapport with clients and caregivers and effectively promotes harmonious interpersonal relationships.
• Demonstrates an ability to identify and solve problems; uses sound judgment to reach quality decisions.
• Demonstrates an active and positive role in evaluating staff performance.
• Maintains a current awareness of the abilities and limitations of the field staff member.
• Demonstrates sound judgment in assigning duties appropriate to each individual.
• Consistently counsels field staff members to provide exceptional customer service.
• Demonstrates thorough knowledge and adherence to Connect Pediatrics’ policies and procedures.
• Holds nurses accountable for carrying out all non-clinical policies and procedures.
• Maintains active involvement in cost containment issues and effectively utilizes nurses when assigning cases.
• Participates with the Clinical Supervisor in the performance management of the nursing staff.
• Provides leadership through planning, organizing, coordinating, continually monitoring, and thoroughly evaluating the services given to clients.
• Demonstrates communicating effectively, expressing ideas clearly, and actively listening.

Day-To-Day Job Duties:

• Manage staffing.
• Work with team members to ensure all patients are adequately staffed.
• Maintain labor percentage in-line with company goals.
• Manage field nurse OT percentage in-line with company goals.
• Hire and train new operations team members as needed.
• Manage recruiting efforts.
• Ensure the office is meeting staffing goals.
• Manage all job postings (Job postings should be revised and updated weekly and reviewed for accuracy at the beginning and end of each week).
• Manage involvement in career fairs
• Manage new patient on-boarding.
• Meet new families.
• Primary non-clinical contact for all new patients and new nurses coming over with the case until the patient is fully onboarded.
• Manage client and employee retention efforts
• Manage client and office relations.
• Ensure nursing supplies, hotspots, Chromebooks, birthday gifts, etc., are timely delivered.
• Assist with managing nurse and office employee bonus structures
• Assist with office team-building events
• Manage new employee onboarding/orientations.
• Meet new nurses that come through orientation.
• Help conduct orientations as needed.
• Assist in marketing events.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: The work environment and physical demands described here represent those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

Physical Elements

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, to enable the employee to communicate effectively;
• Sufficient vision or other powers of observation, with or without reasonable accommodation, to enable the employee to review a wide variety of materials in electronic or hard copy form;
• Sufficient manual dexterity, with or without reasonable accommodation, to enable the employee to operate a personal computer, telephone, and other related equipment;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to enable the employee to safely lift, move, or maneuver whatever may be necessary to perform the duties of their position successfully;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to enable the employee to function in a general office environment efficiently; and
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, enable the employee to function efficiently in a general office environment, with frequent travel to various field sites.

Environmental Elements

Employee works primarily in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. An employee will be required to visit client homes. Employees may interact with upset staff and/or clients.

The above list reflects the essential functions and other job functions considered necessary for the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and is not inclusive of responsibilities and job duties.

Connect Pediatrics is an equal-opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Requirements

Qualifications/Educational Requirements:

• High school diploma; college preferred.
• Business office management and supervisory experience preferred.
• Healthcare experience preferred.
• Excellent written and verbal communication skills. Speak, read, write and comprehend English.
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Excellent organizational and time management skills.