Job Description

1. Operational Leadership

• Direct and oversee the daily operations of the MSO to ensure efficient, high-quality service delivery.
• Develop and implement operational strategies that support organizational growth and value-based care objectives.
• Establish standardized operational workflows, policies, and performance expectations across the organization.
• Ensure operational alignment across all departments.

1. Provider Operations

• Oversee provider operational support, including onboarding, practice engagement, and ongoing relationship management.
• Primary focus: oversee the field / operations team; coordinate day to day engagement with provider in market.
• Ensure provider organizations receive timely operational support related to quality, risk adjustment, care management, and value-based initiatives.
• Monitor provider satisfaction and implement continuous service improvements.

1. Population Health Operations

• Coordinate operational execution of:
• Care gap closure initiatives
• Risk adjustment workflows
• Population health programs
• Care management activities
• Quality improvement initiatives
• Ensure effective collaboration between clinical, operational, and analytics teams.

1. Performance Management

• Develop operational dashboards and key performance indicators.
• Monitor departmental performance and implement corrective actions as necessary.
• Drive accountability for operational goals and service standards.

1. Process Improvement

• Lead Lean, Six Sigma, or other continuous improvement initiatives.
• Identify operational inefficiencies and implement scalable solutions.
• Standardize best practices across participating provider organizations where appropriate.

1. Cross-Functional Leadership

• Collaborate closely with:
• President
• Chief Financial & Analytics Officer
• Director, Burden of Illness
• Medical leadership
• Health plan partner (HMSA)
• Primary POC with internal program office team
• Ensure seamless execution of enterprise initiatives.

1. Regulatory Compliance

• Ensure operational compliance with CMS regulations, health plan contractual requirements, accreditation standards, and organizational policies.
• Oversee operational readiness for audits and reporting requirements.

1. Leadership & Talent Development

• Recruit, develop, and mentor high-performing operational leaders.
• Foster a culture of accountability, collaboration, innovation, and service excellence.
• Lead change management initiatives across the organization.

1. Performs all other miscellaneous responsibilities and duties as assigned or directed.

Qualifications

1. Bachelor's degree and eight years of related experience; or equivalent combination of education and experience.
2. Five years of management experience.
3. Experience leading physician organizations, MSOs, IPAs, ACOs, or integrated delivery systems.
4. Strong knowledge of:

• Medicare Advantage
• Value-based care
• Population health
• Provider operations
• Care management
• Quality improvement
• Healthcare regulatory requirements.

1. Demonstrated success leading cross-functional operational teams.
2. Excellent communication, organizational, and leadership skills.

Job Summary

**Hybrid Work Environment - Must reside in Hawaii **

Pay Range: $126,500 - $278,500, position is eligible for an incentive bonus

Note: Individuals typically begin between the minimum to middle of the pay range

Enablecare is a new organization launched to help physicians and provider organizations across Hawaiʻi succeed in value-based care. As a Management Services Organization (MSO), Enablecare equips practices with the data, operational support, and clinical and financial expertise they need to improve quality, reduce administrative burden, and deliver better health outcomes for the people of Hawaii. Launching January 1, 2027, Enablecare offers a rare opportunity to help build a mission-driven organization from the ground up.

The Executive Director of Operations provides executive leadership for the day-to-day operations of the Management Services Organization (MSO), ensuring the effective execution of strategic initiatives, operational excellence, and exceptional service to participating provider organizations. This leader is responsible for aligning operational resources, implementing standardized processes, and driving performance across provider operations, care management, quality improvement, and population health programs in support of value-based care.

Working closely with the President and Chief Financial & Analytics Officer, the Executive Director of Operations translates organizational strategy into operational execution while fostering a culture of accountability, continuous improvement, and customer service.