Job Description

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Executive Director of Engagement Strategy and Systems

Job Profile Title

Information Technology DirectorThe Executive Director of Engagement Strategy and Systems serves as Development and Alumni Relations (DAR) senior leader responsible for the digital engagement strategy, drawing on constituent research, behavioral insights, and collaboration across advancement functions to create coordinated experiences that deepen alumni relationships and donor participation. As the senior functional and strategic owner of Penn’s engagement technology ecosystem, this role serves as the critical bridge connecting DAR’s communications and engagement strategy to the technical expertise required to manage the systems involved in digital engagement. The position entails specialized understanding and skills in effective constituent engagement supported by strategic data and technology decisions. This role’s success depends on knowing how platforms should be used to advance alumni and donor relationships, supporting users and adoption, evaluating effectiveness, and continuously improving the constituent experience. In doing so, the role ensures that DAR’s engagement work, including the systems that support these, are well governed, and strategically applied to achieve communications, engagement, and fundraising goals.

The Executive Director leads digital transformation and innovation across DAR’s engagement systems and serves as a strategic liaison to University technology partners. Under the guidance of the Senior Executive Director of Marketing and Communications, , the role provides leadership across governance, operating standards, data stewardship, architecture, integrations, and vendor strategy, while establishing department-wide frameworks that support secure, scalable, and user-centered experiences across schools and centers. The position exercises significant influence over decisions that advance engagement outcomes, donor pipeline development, and the Penn alumni experience worldwide.

Embedded within DAR Communications and Marketing, the Executive Director serves as a strategic advisor to University and DAR leadership, partnering closely with colleagues across central DAR and the schools and centers to advance institutional engagement priorities. The position leads a specialized team responsible for improving communications and marketing strategy through platform administration, optimization, training, adoption, and continuous improvement.

Job Responsibilities

Digital Engagement Strategy

• Lead the development of an enterprise digital engagement strategy that aligns communications, alumni relations, annual giving, events, volunteer engagement, and development priorities across DAR.
• Partner with DAR Marketing and Communications, Alumni Relations, Annual Giving, development teams, analytics, and schools and centers to identify constituent needs, establish shared engagement priorities, and translate those priorities into coordinated digital experiences.
• Determine alumni engagement strategies and provide strategic counsel to DAR senior leadership and ISC and lead efforts on resource prioritization, operational sustainability, and the responsible adoption of emerging technologies—including AI and automation—to strengthen constituent engagement and organizational effectiveness.
• Develop and execute a multi-year digital engagement systems roadmap that supports DAR’s priorities and advances Penn’s mission.
• Use audience research and engagement data to identify unmet needs, participation barriers, communication preferences, and opportunities to strengthen alumni relationships and giving.
• Lead strategies for audience segmentation, personalization, communication preferences, and coordinated multichannel engagement across email, web, events, communities, mentoring, volunteer programs, and fundraising outreach.

Digital Engagement User Optimization and Support

• Lead governance committees responsible for establishing and enforcing standards, ensuring execution of communications and engagement tactics are compliant and effective.
• Support systems users by establishing standards and best practices for each tool to increase engagement; reviewing data analytics of engagement performance and fundraising outcomes; offering training and ongoing support, and continuous audit of systems use for measurable engagement outcomes.
• Provide strategic and operational oversight for the selection, implementation, integration, and lifecycle management of communications and engagement platforms to support DAR’s engagement goals, including:

• Constituent engagement through marketing automation and CRM systems (including Salesforce Marketing Cloud)

• Event registration and program management

• Mentoring and volunteer management

• Alumni communities and websites (MyPenn, Club/SIG Communities)

• Ensure systems are user-friendly, scalable, accessible, and continuously optimized.
• Serve as the primary liaison to ISC Security and Compliance teams to ensure all engagement systems and practices align with University policies, privacy standards, and current cybersecurity requirements.
• Ensure institutional compliance with global and federal data privacy regulations—including GDPR, CAN-SPAM, CCPA, and other emerging standards—through oversight of consent management, data protection practices, email compliance, and privacy-related workflows.

Platform Administration, Security, and Optimization

• Oversee implementation and administration of engagement platforms, guiding system architecture, data integrations, accessibility, and continuous improvement.

Innovation & Continuous Improvement

• Stay current on trends in strategic communications, digital engagement for alumni relations and fundraising, engagement technologies, user experience, and data governance.
• Identify opportunities for automation, AI-driven engagement, enhanced analytics, and improved alumni and donor experience.
• Recommend and implement innovative tools that strengthen alumni and donor engagement and staff effectiveness.

Team Leadership

• Lead and develop a team to drive strategic digital engagement, support related platform governance and administration; user training, support, and compliance; and engagement data analytics.
• Foster a culture of innovation, collaboration, and continuous improvement.

Collaboration & Vendor Management

• Develop and maintain strong cross-functional relationships across DAR to drive consistent alumni and donor engagement strategies.
• Lead strategic planning and stewardship of engagement technology investments in service to DAR’s engagement and fundraising goals.
• Partner closely with ISC and teams across DAR to develop system strategy and ensure alignment, compliance, and interoperability.
• Lead vendor relationships, contract negotiations, RFP processes, and service-level monitoring of DAR’s engagement tools.

**Please provide a resume and cover letter in order to be considered for this role. Please upload all documents in the “Resume/CV” section of the application prior to submitting.**

Qualifications

• Bachelor of Science and 5 to 7 years of experience or equivalent combination of education and experience.
• Minimum of 7–10 years of progressively responsible experience in advancement communications, digital engagement strategy, constituent experience, and marketing technology deployment preferred.
• Experience working in higher education, nonprofit advancement, alumni relations, fundraising, or mission-driven organizations strongly preferred.
• Experience using Salesforce technologies for constituent engagement, including Experience Cloud, Marketing Cloud, Nonprofit Success Pack (NPSP), and related engagement or CRM platforms.
• Understanding of platform governance, cybersecurity best practices, identity and access management, audit processes, and institutional risk mitigation.
• Knowledge of data privacy regulations and digital compliance standards, including GDPR, CAN-SPAM, CCPA, accessibility standards, and emerging digital governance requirements involved in marketing and constituent engagement.
• Experience working with technology vendors, contract negotiations, procurement processes, and strategic technology partnerships.
• Proven leadership and staff management experience, including the ability to mentor teams, manage performance, and foster collaboration and innovation.
• Strong analytical, organizational, and problem-solving skills with the ability to balance strategic planning and operational execution.
• Excellent written and verbal communication skills, including the ability to present technical concepts and strategic recommendations to executive leadership and non-technical audiences.
• Familiarity with emerging technologies related to AI-enabled engagement, automation, analytics, and digital constituent experience strategies preferred.
  erience is required.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Development and Alumni Relations

Pay Range

$122,100.00 - $160,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protectedunder applicable federal, state or local law

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition Take advantage of Penn's exceptional tuition benefits You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours:Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

​

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay