Coming soon to the Las Vegas Strip, Hard Rock Las Vegas will be a fully integrated luxury resort offering world-class hospitality, gaming, dining, entertainment and retail. Positioned on the 50-yard line of the Strip, the resort will feature a nearly 700 ft. guitar-shaped hotel that will change the Las Vegas skyline. The finished complex will feature over 3,700 hotel rooms, approximately 175,000 square feet of gaming space, two spas, multiple pools, live entertainment venues and dozens of restaurants, lounges and retail outlets.
Reporting to the VP, Resort Operations, the Executive Director of Front Services is responsible for providing strategic leadership, operational oversight, and service excellence for all Front Services functions, including Bell and Door Services, Parking and Valet Operations, Transportation Services. This role ensures the delivery of exceptional guest experiences aligned with the organization's service standards, brand attributes, and business objectives. The Executive Director will lead departmental operations, workforce planning, employee development, and continuous process improvement while maintaining operational efficiency, regulatory compliance, and a culture of excellence. This position collaborates closely with property leadership to anticipate guest needs, enhance service delivery, and support the overall success of the hospitality operation.
Responsibilities inclue, but are not limited to:
Direct and oversee the daily operations of Bell Services, Door Services, and Valet and Parking Operations, ensuring alignment with organizational goals and service standards.
Establish, implement, and monitor departmental strategies, performance objectives, and service initiatives that enhance the guest experience.
Evaluate and ensure consistent delivery of exceptional guest service, maintaining adherence to company standards, brand expectations, and operational metrics.
Analyze business volumes, occupancy levels, event schedules, traffic patterns and demand patterns to optimize staffing levels and labor efficiency.
Lead workforce planning efforts, including recruitment, onboarding, training, performance management, succession planning, and employee engagement initiatives.
Foster a positive and inclusive work environment that promotes teamwork, accountability, recognition, professional growth, and employee satisfaction.
Ensure compliance with company policies, labor laws, safety regulations, collective bargaining agreements, and diversity and inclusion initiatives.
Assess and coordinate large group arrivals, departures, group porterage, VIP services, luggage handling, transportation logistics, and special guest requests.
Provide oversight of all transportation services, including limousine services, rideshare programs, taxi operations, oversize logistics, shuttle services and VIP transportation experiences
Partner with senior leadership to identify operational challenges, develop solutions, and implement process improvements that enhance guest satisfaction and operational effectiveness.
Research, evaluate, and recommend new technologies, systems, services, and best practices to maintain a competitive advantage, operational efficiencies and address evolving customer expectations.
Monitor departmental budgets, labor expenses, productivity measures, and operational performance indicators to achieve financial objectives.
Develop, maintain, and update departmental policies, procedures, and operational manuals to ensure consistency and regulatory compliance.
Prepare and present operational reports, service metrics, and business recommendations to executive leadership.
Ensure departmental readiness during emergency situations and support property-wide operational initiatives.
Qualifications
Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field preferred.
Minimum of 10 years of progressive hospitality operations experience, including Front Services, Valet, Guest Services, or Hotel Operations.
Minimum of 5 years of leadership experience managing multiple departments or large operational teams in a hotel, resort, casino, or luxury hospitality environment.
Experience working in a unionized environment preferred.
Proven experience leading service excellence initiatives and driving guest satisfaction results.
Prior experience managing in a Union environment preferred
Deep understanding of Forbes Travel Guide standards, luxury guest expectations, and high-touch service delivery.
Work Environment:
Physical demands include standing, walking, and noise exposure for extended periods
Position requires occasional lifting and moving of items weighing up to 50 pounds
May be exposed to casino-related environmental factors including secondhand smoke.
Must be able to work flexible hours, including nights, weekends, and holidays.
The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Native American and Indigenous Tribes who meet the job requirements.
The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe.
In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates five other Seminole Casinos; in Coconut Creek and Hollywood, in Immokalee near Naples, and on the Brighton Reservation.
Seminole Gaming is committed to fostering diversity, equity and inclusion. The Office of DE&I was established in 2021 as a way to formally integrate our company values and mottos into our daily business operations. Its mission is to ensure that DE&I principles are used when making critical business decisions. We aspire to be known and respected for equitable and socially responsible practices.
Seminole Gaming is committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members – including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans.
Diversity: is the celebration of differences and leveraging those difference to produce stellar results.
Equity: is a process of seeking fairness through deliberate and intentional actions.
Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.
