Job Description

Enterprise executive leader responsible for UCSF’s Emergency Management (EM) and Business Continuity (BC) program across UCSF Health and UCSF campus missions. Directs enterprise strategy, governance, policy, and operational readiness through subordinate managers and cross-functional teams, committees, and workgroups to ensure consistent preparedness, response, recovery, mitigation, and continuity capabilities across the UCSF enterprise.

The Executive Director, Enterprise Emergency Management (EEM) is responsible for the development, leadership, and enterprise-wide performance of UCSF’s emergency management and business continuity program across UCSF Health and UCSF campus sites and missions (including hospitals, clinics, schools, research, and administrative operations), and for supporting UCSF people and critical activities wherever UCSF faculty, staff, learners, and clinicians work. Reporting to the UCSF Health Senior Vice President and Chief Operating Officer and the UCSF Senior Vice Chancellor, Finance & Administration, this role establishes enterprise strategy, governance, and standards to strengthen resilience and ensure sustained readiness for major emergencies, disasters, and enterprise disruptions.

The Executive Director is responsible for integrating emergency management and business continuity across UCSF Health and campus missions. The position directs enterprise risk assessment and prioritization, emergency operations and continuity planning, training/exercises and corrective action management, and incident coordination support—partnering with executive leadership and key stakeholders to drive consistent, streamlined approaches across UCSF missions. The role also builds and maintains strategic relationships and coordination pathways with external partners (e.g., public health and emergency management agencies, regulators, the UC system, and peer institutions) to strengthen preparedness, information sharing, and incident coordination.

This position chairs the enterprise Emergency Management Committee (EMC), a senior executive oversight and advisory body, and ensures alignment, accountability, and escalation of enterprise emergency management priorities through appropriate governance channels. The position also actively participates on other leadership/executive teams, committees, and workgroups, driving programs and initiatives that further UCSF’s mission and strengthen enterprise resilience.

Key Responsibilities

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

40

Strategic & Organizational Leadership

Provides executive leadership and strategic governance for the enterprise-wide Emergency Management (EM) and Business Continuity (BC) programs across UCSF Health and Campus missions. Establishes institutional strategy, policies, governance frameworks, and performance expectations through subordinate managers and matrixed leaders to ensure enterprise resilience, regulatory readiness, and alignment with leading practices.

• Plans, directs and manages the enterprise Emergency Management and Business Continuity programs, including evaluating and approving policies, procedures, and standards to ensure regulatory compliance and best-practice alignment.
• Leads comprehensive personnel administration for EEM, including selection, performance management, corrective action, succession planning, and leadership development of subordinate managers.
• Develops, administers, and oversees complex enterprise budgets supporting EM, BC, training, exercises, and resilience initiatives.
• Establishes program metrics and accountability mechanisms to assess effectiveness, maturity, and continuous improvement.
• Evaluates and advances the responsible use of emerging technologies, including artificial intelligence (AI), to enhance program effectiveness, efficiency, decision support, and enterprise resilience, consistent with UCSF policies and governance.

30

Operational Integration & Program Execution

Leads enterprise-level emergency management programs affecting multidisciplinary stakeholders across clinical, academic, research, and administrative missions.

• Designs, maintains, and governs enterprise EM/BC frameworks, policies, and preparedness strategies, ensuring consistent implementation across decentralized operations.
• Directs enterprise hazard vulnerability assessments (HVAs/HIRAs) for health, campus, research, and educational facilities, including analysis of findings and prioritization of mitigation strategies.
• Determines and approves strategic action plans to address identified vulnerabilities, enhance preparedness, and strengthen response, recovery, and mitigation capabilities.
• Oversees development and delivery of training, education, and exercise programs, including evaluation of outcomes and incorporation of improvement plans.
• Advises executive leadership and governance committees on organizational risk, preparedness gaps, and investment priorities.
• Builds consensus and alignment across operational units with differing priorities using structured communication and change management approaches.

20

Planning Expertise: All-Hazards, Continuity, and Resilience

• Provides executive oversight for development, integration, and maintenance of Emergency Operations Plans (EOPs), Continuity of Operations (COOP) and Business Continuity (BC) plans, and recovery frameworks.
• Ensures integration of essential functions, clinical operations, academic programs, research activities, and support services into unified preparedness and continuity strategies.
• Determines organizational compliance or non-compliance with applicable regulations and accreditation requirements (e.g., CMS, Joint Commission, OSHA, NFPA) and directs enterprise-wide remediation strategies.
• Oversees coordination of enterprise risk assessment programs.
• Directs training and exercise programs designed and evaluated using HSEEP methodologies, including after-action reviews and corrective action tracking.

10

Executive Liaison and Principal Representative

Serves as the executive liaison and principal representative for UCSF with external agencies and partners, strengthening preparedness, regulatory coordination, and incident response alignment.

• Represents UCSF with public health agencies, emergency management authorities, regulators, the UC system, and peer institutions.
• Directs enterprise-level coordination and communication strategies before, during, and after major incidents and disruptions.
• Ensures appropriate governance escalation, executive briefings, and leadership decision support during emergencies and crises.
• Facilitates information sharing, mutual aid coordination, and external partnerships to enhance enterprise resilience.

100%

Knowledge, Skills and AbilitiesReq / Pref

10+ years emergency management / crisis management / business continuity experience, including enterprise-wide leadership in complex, matrixed organizations.

Req

Demonstrated understanding of local, state, and federal regulations, accreditation requirements and other requirements applicable to Emergency Management in complex healthcare, academic, and research environments, including Joint Commission and the Centers for Medicare and Medicaid Services (CMS), as applicable.

Req

Demonstrated ability to lead through subordinate managers and cross-functional governance to achieve enterprise outcomes.

Req

Demonstrated experience formulating and administering enterprise-wide plans, policies, frameworks, and performance expectations.

Req

Advanced ability to lead and direct response to major emergencies/critical situations, including evaluation and implementation of improvements.

Req

Mastery of NIMS/ICS, and healthcare incident management concepts, as applicable. Ability to integrate EM/BC into clinical, academic, and research operations.

Req

Demonstrated knowledge of applicable emergency management and continuity standards and requirements, as applicable, to UCSF operations.

Req

Advanced written, verbal, facilitation, and interpersonal communication skills to address complex and sensitive subject matter; ability to brief executives and represent UCSF with internal and external partners.

Req

Proven ability to build alignment across diverse missions and stakeholder groups; excellent judgment, diplomacy, and executive presence.

Req

Demonstrated skills, knowledge, and abilities to foster UCSF PRIDE Values, contributing to an inclusive work and learning environment.

Req

Working knowledge of cyber/IT disruption risks and ability to partner effectively with IT and security professionals on resilience and continuity.

Req

Experience evaluating and applying emerging technologies, including artificial intelligence (AI), to improve program effectiveness, decision support, efficiency, or organizational resilience, with awareness of applicable governance, security, privacy, and responsible-use considerations.

Pref

Education, Licenses and Certifications:

Education

Req / Pref

Advanced degree in related area and / or equivalent experience / training.ReqExecutive level EM/BC training and/or professional certifications/training, including emergency management, healthcare preparedness, incident command, continuity, and/or resilienceReq

Certifications

Req / Pref

Certified Emergency Manager (CEM)PrefCertified Business Continuity Professional (CBCP), Certified Healthcare Provider Continuity Professional (CHPCP)Pref