The Executive Director of Ambulatory Operational Performance & Integration is responsible for optimizing operational performance across Mercy Health’s ambulatory care settings, including primary care and GoHealth Urgent Care. This role will lead initiatives to enhance efficiency, quality, and patient experience while ensuring alignment with Mercy Health’s mission and strategic objectives. Additionally, the position will oversee business intelligence functions to drive data-informed decision-making and continuous improvement.
This role will lead efforts to optimize access, throughput, and patient experience while ensuring alignment with clinical and organizational goals. The Executive Director will partner closely with clinical, operational, and executive leaders to enhance performance, integrate services, and deliver a seamless patient experience across ambulatory, primary care, and GoHealth services.
Key Responsibilities:
Drive operational excellence and standardization across ambulatory Specialty and Primary Care services
Lead performance improvement initiatives focused on access, throughput, and patient satisfaction
Partner cross-functionally to align operational strategies with clinical outcomes
Support integration across ambulatory platforms to enhance care delivery and patient experience
Leverage data and analytics to monitor performance, identify trends, and inform strategic decisions
Ensure compliance with regulatory standards and organizational policies
Requirements:
Master’s degree in healthcare administration, Business Administration, or related field required.
Minimum of 10 years of progressive leadership experience in healthcare operations, with a focus on ambulatory care.
Proven track record in operational performance improvement and integration.
Strong analytical skills and experience leading business intelligence functions.
Excellent communication, collaboration, and change management skills.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
At Mercy, care is more than a job - it’s a calling.
Every day, our caregivers bring compassion, skill and purpose to the communities we serve across Arkansas, Kansas, Missouri and Oklahoma. Whether you're building your career at the bedside, in a clinic or supporting care behind the scenes, you’ll find meaningful ways to make an impact - while growing in a way that’s uniquely yours.
As a physician-led, integrated health system with more than 50 hospitals and nearly 1,000 care sites, Mercy combines advanced technology, collaboration and a shared commitment to better care.
Rooted in a faith-based mission and inspired by the legacy of the Sisters of Mercy, our work is guided by a deep sense of purpose - to care for the whole person and serve our communities with compassion and dignity.
Here, you’ll find an environment where you’re supported to grow, connected to a team that cares and empowered to do your best work.
Because at Mercy, there are many paths - but one calling.
