Job Description

Job Title:

Executive Director

Work Type:

Permanent

Location:

DLF Downtown, Sector 25A Phase 3, Block 4

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

As the Head of NAB Bereavement services, you play a pivotal role in realising NAB’s vision to be the most customer-centric company in Australia and New Zealand. Your leadership is instrumental in driving our vision, fostering a supportive, growth-oriented culture underpinned by continuous improvement through learning and development, in alignment with NAB behaviours. Your role leads a team to bring our vision to life by:

•Leading a large operational function across the end-to-end bereavement journey, encompassing customer support, case management, fulfilment, and ongoing servicing activities.

•Enabling a supportive, growth-oriented culture that helps colleagues unlock their potential and achieve peak performance, underpinned by Distinctive Leadership principles.

•Driving a culture of continuous learning and personal development through coaching, guided and self-directed training, effective goal setting, and performance management.

•Leading teams to consistently meet performance standards while delivering exceptional colleague engagement and customer experiences.

•Managing significant escalations, complex customer matters, operational queries, and technical issues as required.

Essential capabilities

•Proven Leadership skills of a large operational function

•Strategic thinking and agility with strong ability to problem solve and make decisions that support strategy

•Commercial acumen – balances cost and productivity opportunities against customer and colleague outcomes

•Outsourced provider engagement and management

•Strong stakeholder management, including the ability to influence a wide range of stakeholders through written and verbal communication

•Experience and understanding of NAB systems

Experience

•10+ years experience in banking or financial services, with at least 6+ years in an operations , other banking/finance, credit risk or quality assurance teams.

•6+ years of direct and indirect people leadership

•Building strong relationships that drive strategic priorities

•Proven ability to influence senior stakeholders, drive cultural change, employee engagement and capability

•Experience leading large operational teams and/or change programs that embed new systems or processes,operational improvement delivering key productivity and financial targets

Qualification Requirements

•Diploma of Management (preferred), Tertiary qualification in a business discipline desirable

•Distinctive Leadership required

•CQIB desirable

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India

About NAB

We're here to be the most customer-centric company in Australia and New Zealand. We’re focused on what matters most and here to support you with your banking needs in any way we can. We’re open for business.

Connect with us: www.nab.com.au/contact-us

Industry

Finance & Insurance

Company Size

10,000+ employees

Headquarters

Melbourne, AU

Year Founded

Unknown

Website

nab.com.au

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