Job Description

The colleague will be responsible for managing Digital Acquisition for India Market. The position is accountable to effectively manage the third-party employee who are focused on onboarding the prospects digitally.

• Lead a team of 10 -15 third party Customer Care Professionals managing digital acquisition for India market.
• Responsible for delivery of all Colleague, Customer and Shareholder metrics.
• Lead, coach and develop third party Team Members.
• Develop and maintain strong relationships with business partners across the Network.
• Ensure effective third-party governance is in place and maintained on an ongoing basis.
• Develop strong interfaces with Operations to understand and contribute to Card approval process and deliver through partnership with New Accounts a high-end customer experience
• Ensuring highest levels of controls and compliance are adhered to while meeting sales targets

Minimum Qualifications

• Customer-focused and result-oriented and possess strong relationship and networking skills.
• Good command over communication and ability to leverage relationships across various stakeholders to drive results
• Good Thought Leadership for driving broad level strategies.
• Strategic and Analytical focus.

Preferred Qualifications

• People leading experience preferred
• Excellent communication, facilitation and presentation skills.
• Operating autonomously and making complex decisions in situations of ambiguity and time pressure
• Should not be on counseling at the time of applying

Work Model

• On-Site (Non-Hybrid): Full-time role requiring presence at assigned base location and field. Remote or hybrid arrangements are not applicable.
• Field-intensive, on-site role across premium locations and partner venues (non-hybrid).
• Requires flexibility to work weekends and rotational shifts, aligned to customer availability and business needs.
• Operate across multiple engagement channels including in-person, telephonic, and digital interactions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.