Scicom MSC Berhad

Executive Customer Support - Klang Valley (6-7 months project)

Scicom MSC Berhad  •  Kuala Lumpur, MY (Onsite)  •  1 day ago
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Job Description

URGENT HIRING!

The Responsibilities of the Role: -

  • Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
  • Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
  • Provide accurate information about products, services, policies, and procedures.
  • Troubleshoot technical issues and escalate unresolved problems to relevant departments.
  • Coordinate with technical and back-end teams to ensure smooth service.
  • Managing customer complaints and escalations.
  • Input customer interaction, problems into the Customer Relationship Manager (CRM).
  • Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
  • Manage and attempt to resolve any complaints directed to the contact center.
  • Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
  • Work on agreed productivity and quality standards and any KPIs as provided by Management.
  • Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

The Requirements for the Role:-

  • Min SPM
  • Good command of spoken and written English and Bahasa Malaysia.
  • Ability to speak and write in Mandarin is added advantage
  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
  • Contact Centre Operating Days/Hours: Monday-Sunday
  • 5-day week; off days based on roster.

The Offer:-

  • Contract till 31st Dec 2026
  • Attractive Salary - RM 2500
  • 5-6 days Annual Leave (Depending on join date)
  • Medical Leave
  • Medical and hospitalization insurance coverage.
Scicom MSC Berhad

About Scicom MSC Berhad

Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network.

Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions.

We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects.

Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients'​ customers.

Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1997
Website
scicom-intl.com
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