Unison Group

Executive, Customer Support

Unison Group  •  Singapore, SG (Onsite)  •  2 months ago
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Job Description

You will:

  • Attend to customers’ enquiries relating to life and health insurances via phone and email including escalated enquiries via an integrated customer management system
  • Follow up customers’ complaints and appeals closely, giving them timely updates and prompt resolution
  • Provide feedback proactively to make work processes more efficient or to enhance customer experience
  • Collaborate and support team members in enquiry/complaint handling
  • Prepare reports pertaining to statistics collection and productivity
  • Work on projects and assignments that your supervisor assigns

To join us as a Customer Service Officer, you:

  • have obtained a diploma or degree, relevant insurance certification will be an advantage;
  • have at least 1 year of customer service experience in the insurance or financial industry;
  • are proficient in Microsoft Office;
  • have strong interpersonal and communication skills (including writing);
  • can multitask and prioritize daily workload; and
  • enjoy helping customers and remain composed in the face of challenges.
Unison Group

About Unison Group

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.

Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.

We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.

Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
2012
Website
com.sg
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