Job Description

Key Responsibilities

• Work closely with Digital Project team to provide requirements on Support Center digitalization/ execute testing/ understand new products/processes

• Identifying and analyzing customers’ needs to give tailored solutions

• Discovering customer’s financial needs to have a suitable recommendation

• Generate customer loyalty through strong knowledge of key products and services.

• Set up and handle customer complaint managements to ensure the customer satisfaction

• Supporting new joiners as mentor/buddy/trainer.

• Adapt to changing in system/service and keep all team members informed of changes in policies, procedures, and product update as well as customer campaigns.

• Undertake call-sampling check and call quality coaching of Support Center agents.

• Work with relevant stakeholders for Support Center related issues

• Perform all administrative job and follow up action required related to pending cases.

Job Specification

University degree in related disciplines

3-5 years' experience in customer service field

User Acceptance Testing

High competence in understanding and meeting customer’s needs

Identifying and analysing customers’ needs to give tailored solutions

A careful and hard-working person displays patience and empathy.

A highly organized and hard-working individual.

Open mind and easily to connect with colleagues

A knowledge expert to teach/mentor others.

With operations that span 15 different markets across the region, the opportunity to expand your experience, test your capabilities, and exhibit your resilience is ample. #teamCIMB is always keen to welcome the ones who are ready to make that very special difference – for themselves and the bank.