Job Description

Interwood Mobel is looking for a customer-focused and proactive professional to join our Customer Services team. Strong communication skills, problem-solving ability, and passion for delivering exceptional customer experience.

• Acknowledge, document, and manage customer complaints, ensuring timely updates and resolution within specified timelines.
• Act as an effective communicator, keeping customers informed throughout the complaint process and providing regular status updates.
• Conduct daily follow-ups on open complaints with relevant departments, including the complaints team or other stakeholders.
• Escalate unresolved issues or complex complaints to the complaint in-charge for further action.
• Share consolidated daily update reports with the complaint in-charge and review service call reports to address challenges with relevant teams.
• Generate and maintain all required service call records and other system documentation to support complaint resolution.
• Ensure timely updates and closure of service calls, while handling any additional tasks or jobs assigned by management.
• Coordinate with internal departments to address complaints effectively and improve customer satisfaction.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 1-2 years of experience in customer service or sales support, preferably in retail or manufacturing sectors.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and CRM software.
• Ability to multitask, prioritize, and work effectively within a team.
• Customer-centric attitude with problem-solving skills.