Scicom MSC Berhad

Executive Customer Service - Airlines

Scicom MSC Berhad  •  Kuala Lumpur, MY (Onsite)  •  4 hours ago
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Job Description

The Position:

The Executive Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.

The Requirements:

  • SPM/STPM/Diploma/Degree in any discipline
  • Excellent command of spoken and written English and Bahasa Malaysia.
  • Experience in ticketing and customer service in the travel industry will be an added advantage
  • Possess initiative, able to work independently and as a team
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills

The Package:

  • Attractive Basic Salary : RM2,000 during training, RM2,250 during probation & RM2,500 during confirmation.
  • Attendance Allowance: can earn up to RM900 per quarter upon confirmation only
  • Performance Related Bonus on a quarterly basis upon confirmation only
  • Contact Centre Operating Hours : 24/7
  • Work days/Hours: 5 day week, shift based; off days based on roster
  • 15 days Annual Leave / 14 days Medical Leave
  • Medical and hospitalization insurance coverage
Scicom MSC Berhad

About Scicom MSC Berhad

Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network.

Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions.

We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects.

Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients'​ customers.

Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1997
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