Job Description

Position Name: Executive Customer Care (Multipurpose Gates Documentation)

Location: East-Wharf Keamari Port, Karachi (On-Site)

Educational and Technical Qualifications

• Min. 14 years of Education in any discipline
• Physical & Mental Fitness as per QHSE required standards i.e., hand/eye/foot coordination / visual/auditory requirements etc.
• Available to work in shifts, including nights, weekends, and public holidays

Years of Experience3 years of experience in relevant field

Nature of ExperienceTerminal Gate Operations

Technical Competencies required for the role

• Experience of Terminal Gate Operations
• Knowledge of applicable laws/rules and regulations that regulate container/cargo handling at the terminal.
• Knowledge of Terminal Operating System (TOS) & WeBOC systems.
• Basic knowledge of terminal operations & container inspection
  
  Ability to operate computer, MS Office, and Email

KEY RESPONSIBILITIES

Core Responsibilities:

• Supervise, monitor and coordinate all cargo Pre-gate & exit gate documentation activities of the Customer Care Department to ensure accuracy, completeness & swift of documentation at these gates by managing subordinate staff in adherence to departmental SOPs, procedures and guidelines.
• Ensure timely processing of all gate documentation for cargo entries and exit with 100% accuracy, complying with SOPs, policies, and work instructions by subordinate staff.
• Ensure that empty and loaded trucks are being weighed on terminal weighbridges (where necessary) in accordance with physical references of trucks by cross verifying with document (truck ticket), correct positioning of trucks at weighbridge platform and ensuring real-time system updates by subordinate staff per SOPs.
• For manifested container movement from cargo gate - Ensure accurate inspection of containers before its exit, including seal inspection, recording seal images (when necessary), and documenting inspection notes by subordinate staff in accordance with legal requirements and departmental SOP. That also includes real-time posting of entries in the TOS system, as per physical reference of containers and trucks along with physical inspection notes, seal numbers, IMDG labels (if any) with complete accuracy through subordinate staff as per legal requirements and departmental SOP, policies, work instructions.
• Verifying weighbridge accuracy through regular test weighments in coordination with Operations and TMD, and conducting weighments only when variations with test weights are within acceptable limits.
• Keep close coordination with CC Helpdesk for reporting and addressing the queries relevant to your domain.
• Ensure close coordination with peer departments to execute assigned responsibilities effectively, supporting superior and subordinate roles as needed. Adhere to special instructions or assignments from management.
• Uphold professionalism, integrity, and confidentiality in accordance with company policies while maintaining a customer-centric and problem-solving environment.
• Implement relevant policies and procedures to ensure compliance with legal, regulatory, and organizational standards, maintaining an effective monitoring system to prevent, identify and address irregularities, deficiencies, and opportunities for improvement.

People Management Responsibilities:

• Ensure effective administration and discipline for self and team, including adherence to break schedules, attendance, overtime, leave policies, and dress code standards. where applicable.
• Monitor and manage the achievement of individual and team Performance, ensuring accountability and consistent performance where applicable.
• Ensure continuous training and development opportunities for self and direct reports; mentor and assist junior staff as needed.
• Ensure Quality, Occupational Health, Safety & Environmental Compliance.
• Promote & maintain a culture of self and team motivation, engagement, and happiness.

Strategic Responsibilities:

• Assist the lead of the concerned area in decision making by providing relevant information, data, and Inputs.

Note: Additional / Other tasks and projects may be assigned as per requirement.

Only shortlisted candidates will be contacted
www.hrs-int.com