Job Description

1. Compilation of Outpatient and Inpatient Bills

• Compile outpatient and inpatient bills along with supporting documents for submission to debtors.
• Ensure all necessary documents are attached, such as:
• Initial and final guarantee letters (GL)
• OP Specialist Claim forms
• Pre-authorization forms
• Any additional forms required by insurance providers.
• Verify the completeness and accuracy of each bill prior to submission.

1. Verification of Debtor Codes and Guarantee Letters

• Confirm the availability of debtor codes in the Hospital Information System (HIS).
• Verify guarantee letters (GL) and ensure the correct debtor is selected for each bill.

1. Scanning, Saving, and Filing of Billing Documents

• Scan, save, and properly file all outpatient and inpatient bills, including supporting documents, in the designated shared folder.
• Ensure documents are organized and easily retrievable for future reference and audit purposes.

1. Preparation of Batch Cover Sheets for Bill Submission

• Prepare batching cover sheets and submission cover letters for each set of bills.
• Maintain a proper record of acknowledgements and submission logs for all bills sent to debtors.

1. Bill Tracking and Submission Monitoring

• Record bill tracking details and submission dates in the batching template before forwarding to debtors.
• Monitor timelines to ensure all bills are submitted within the required deadlines.

1. Preparation of Daily Billing Reports

• Generate and update all required daily billing reports (except on Sundays and Public Holidays).
• Ensure reports are accurate, timely, and aligned with internal reporting standards.

1. Other Duties

• Perform any other billing or credit administration-related duties as assigned by the superior or management.

Job Requirement:

Education:

• Diploma or Degree in any related field

Knowledge and Experiences:

• Minimum 2 years relevant experience in a hospitality environment.
• Excellent interpersonal & communication skills.
• Excellent in both written and verbal (Bahasa Malaysia/English)
• PC Literate- Computer Proficiency

Skills & Competencies:

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Detail-oriented and ability to multitask effectively
• Problem-solving and conflict resolution skills
• Leadership and supervisory experience
• Proficient in office software and technology

Special skills required:

• A self-starter with initiative and the ability to work independently.
• Effectively interacts at all levels.
• Works beyond normal hours in support of projects or other assignments.

Personal attributes:

• High level of integrity, honesty, trustworthiness, and ability to maintain confidentiality.