Job Description

• Collect payments on past due bills.
• Create a list of people who have not made payments.
• Utilize computer systems to handle skip tracing.
• Inform clients of overdue accounts and amount currently owed.
• Ensure all customer information is correct, including phone numbers and addresses.
• Listen to customer's story and determine if debt can be collected.
• Record new commitment to repay debt.
• Follow and maintain policies and procedures in all aspect of the position.
• Maintain good relationship and coordination with internal/external customer.
• Perform site visit verification.
• Ensure compliance with all Group and Local requirements and internal/external Auditors.
• Ensure al e-learning and classroom training courses are completed on-time.