Job Description
Job Location: RemoteJOB SUMMARY
The Executive Client Success Manager for Retail Partnerships will manage key PSAO and GPO relationships. This will position will manage a portfolio and carry quota for revenue expansion. This role will successfully collaborate with internal stakeholders to align around the business strategy as well as timelines and expectations for technology integration. Success for this role will require strong business acumen, attention to detail and organization, as well as creativity and that success will be reflected in the commercial success of partnerships and ultimate advancement of our customers, collaborators, and Outcomes.
ESSENTIAL DUTIES & RESPONSIBILITIES
Client Retention & Relationship Management
• Responsible for leading and managing key aspects of servicing and retaining clients
• Ensures appropriate levels of service and operational support to clients by understanding and championing for clients’ needs and requirement
• Leads regular client calls and presents MBR/QBRs
Client Program Management
• Supports client onboarding activities, policy creation and modification
• Communicates client program performance, helps inform strategy
• Leads CMS report communication with clients and CMS application review
• Oversees change request submissions
Data Management
• Oversees the management of data for client accounts
• Collaborates with internal teams to ensure appropriate updating, changing, discontinuing, mapping and validating of client data
Sales Growth
• Drives revenue and margin growth with clients through relationship building and consultative selling
• Develops and executes client growth strategy and business plan
Renewals & Contract Execution
• Manages contracting process for renewals, expansions and upsells
• Facilitates contract negotiations and execution for contract renewals and new sold programs
• Manages annual contract renewals and forecasting
Pricing, Proposals & RFP’s
• Facilitate internal pricing and proposal process for new sales opportunities for assigned clients
• Leads RFP (request for proposal) and RFI (request for information) responses and presentation
QualificationsKNOWLEDGE & REQUIREMENTS
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and
technical capabilities to perform varied tasks and projects
• Works on complex projects of large scope
• Solutions are innovative and consistent with organization objectives
• Ability to work independently with little direction from leadership
• Act as a mentor to less experienced colleagues
• Strong communication skills
EDUCATION & EXPERIENCE REQUIREMENTS
• Minimum years of work experience: 5 years
• Minimum level of education or education/experience: Licensed Pharmacist
• 2 years training experience
• Minimum of 5 years' experience in business development and strategic alliances
WORKING CONDITIONS
• Regular business hours, Monday – Friday. If additional hours are required, please list here: occasional evening and weekends depending on client needs
• Travel Requirements: Domestic and/or International, up to 25%
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
What’s In It For You?
- Medical, Dental and Vision Plans
- Voluntary Benefits
- HSA & FSA
- Fertility & Family Planning Benefits
- Paid Parental Leave
- Adoption Assistance Program
- Employee Resource Groups
- Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
- 11 Paid Holidays
- Corporate Wellness Program
- 401k Plan with employer match, Roth and Pre-tax contribution options available
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