Job Description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Pitney Bowes is now hiring an Executive Client Relationship Manager in our Maryland Heights, MO Presort facility!

Join our team and earn $75,000 – $80,000 / annually with the actual pay dependent on your skills and experience as they relate to the job requirements.

Shift: Monday–Friday, 8:00 AM–5:00 PM, with flexibility to work outside standard hours based on business needs.

As part of our commitment to a flexible work schedule, this role does not have a set amount of vacation per year.

You are: 

You are a results driven contributor who can manage all client activity while helping our customers receive the maximum results on their mailing campaigns in accordance with USPS regulations. You are a Performance-driven team player who possesses clear verbal and written communications skills, and who can be relied upon to exercise sound judgement when managing the expectations of our internal and external clients. 

You will:  

• Manage and build client relationships with large and or complex customers to encourage new and repeat business opportunities
• Develop and facilitate the proposal process for assigned clients including budget and pricing development, proposal writing, contract negotiations and other client services
• Manage Pitney Bowes Presort Services’ relationship with assigned clients by actively preventing issues
• Notify client's senior management and/or Pitney Bowes Presort Services management of issues or changes required to enhance and maintain client retention
• Provide in-depth analysis and presentations to senior level management
• Actively engage representatives of named accounts frequently in person and independently develop client relationships to ensure and maintain client retention
• Analyze and evaluate required reporting to assure volumes, pricing and quality are appropriate and service level requirements are met 
• Work with USPS and functional department management and advise and provide recommendations to clients to improve mail quality (i.e. Critical Entry Time, readability, mail piece design, etc.)
• Develop a deep understanding of assigned clients' products and long-term business strategies and identify additional revenue and business opportunities  
• Make recommendations and present proposals to decision makers to increase revenue and profitability
• Negotiate contract renewals per Pitney Bowes Presort Services established rate card guidelines and obtain signed contracts for existing contracts up for renewal
• Negotiate contract agreements with existing clients that do not have a signed agreement with Pitney Bowes Presort Services to obtain formal agreements 
• Prioritize plans and communicate regulatory changes for assigned clients and work with them to execute
• Develop an effective contract strategy that is measured by the preservation and protection of assigned clients
• Determine required contract changes as a result of regulatory changes and negotiate updated contract terms with assigned clients
• Represent Pitney Bowes Presort Services at industry events and tradeshows
• Obtain within the first year of employment and maintain MDP (Mail Design Professional) Certification
• This is an on-site role in Maryland Heights, MO, with responsibility over MO clients and a similar sized out-of-state client book
• Other duties as assigned

Your Background: 

As an Executive Client Relationship Manager, you have:  

• A minimum 3-5 years successful senior level sales and/or account management/development experience
• Ability to be available 24/7 to address customer issues as needed
• Ability to develop and grow long-term client relationships 
• Strong communication and negotiation skills including the ability to adapt style as needed 
• Computer skills using Microsoft Office 
• Ability to make sound decisions with the information at hand 
• Ability to organize, prioritize and handle multiple work assignments with frequent interruptions 
• Detail oriented a must 
• Excellent verbal, written and interpersonal communication skills 
• Effective listening skills 

Our Team: 

 Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.