About Qube:
At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story – to engage, entertain, and enlighten the world. As a company passionate about cinema, we are committed to creating a seamless digital cinema ecosystem through innovative, robust, reliable, and cost-effective solutions. We continuously evolve to meet the changing needs of the global cinema industry and invite individuals who are driven by collaboration, excellence, and impact to join us on our journey of bringing every story to life.
The Client Coordinator is responsible for managing client interactions related to digital cinema content and services. The role involves tracking content workflows, monitoring deliveries, coordinating cross-functional teams, maintaining accurate records, and ensuring compliance with industry standards and facilitating shows. The individual will proactively communicate project updates, address client concerns, and support seamless content distribution operations.
Key Responsibilities:
Serve as the first point of contact for clients regarding digital cinema content and service requirements.
Coordinate with Mastering, Content Management, and Technical Support teams to ensure smooth and efficient workflow execution.
Track and monitor the status of DCP creation, versioning, localization, and distribution activities.
Monitor content deliveries and proactively communicate project progress and status updates to clients and coordinate for the preview screenings of DCPs for the producers and the creators.
Respond to client inquiries, troubleshoot operational issues, and coordinate timely resolutions with relevant teams.
Maintain accurate records of mastering activities, content deliveries, client communications, and project documentation.
Ensure adherence to digital cinema industry standards, operational procedures, and security requirements.
Prepare weekly operational reports and provide regular status updates to internal and external stakeholders.
Support continuous process improvement initiatives to enhance client satisfaction and operational efficiency.
Required Skills & Experience:
2–5 years of experience in Client Coordination, Project Coordination, Customer Success, Operations, or a related role.
Understanding of digital content workflows, media operations, or digital cinema processes is preferred.
Strong organizational and multitasking abilities with attention to detail.
Experience managing client communications and coordinating across multiple teams.
Proficiency in Microsoft Office tools, reporting, and project tracking systems.
Ability to work in a deadline-driven environment while maintaining service quality.
Soft Skills:
Excellent verbal and written communication skills.
Strong problem-solving and coordination abilities.
Customer-focused mindset with a proactive approach to issue resolution.
Ability to build and maintain positive client relationships.
Team player with strong collaboration and stakeholder management skills.
Adaptability and willingness to work in a dynamic operational environment.
Location: Chennai
Qube Cinema is a provider of end-to-end movie technology and solutions. The company draws on decades of experience in cinema and provides a seamless environment for exhibitors, filmmakers and post-production companies with products and services that are flexible, reliable and cost-effective.
Qube’s products and services are well established globally, with thousands of installations serving 136 countries across the world.
Qube Cinema has been a leading provider of technology in the film, video and audio domains and has pioneered several technology revolutions over the last four decades. The company was instrumental in bringing computer-based digital non-linear editing to India with Avid Technology, transforming the industry and forever changing the way Indian film and television programs were edited. The company subsequently brought digital cinema sound to India with DTS and helped Indian cinema leapfrog a generation, form mono sound directly to digital.
In 2005, Qube Cinema became one of the pioneers of the digital cinema transformation worldwide with its Qube digital cinema server and QubeMaster Pro digital cinema mastering products.
Qube continues to innovate with Qube Wire, a truly unique self-service digital cinema content delivery and key management service that has quickly become the market leader.
The company is also setting up virtual production facilities and has multiple other pathbreaking services under development — all with the aim of bringing to life the passion of every storyteller, to engage, entertain and enlighten the world.
