Job Description

Develop and increases high-end player profitability by building strong professional relationships, actively acquiring new VIP business, encouraging club card utilization, and providing superior service and recognition.

DIRECTLY SUPERVISES: None

KEY JOB FUNCTIONS:

• Responsible in attending to the gaming amenities of the top 1% of the casino’s data base.
• Build strong relationships with their personal list of players that are specifically coded in the Executive Host’s name.
• Responsible for year over year revenue growth for all their coded players.
• Entrusted with the highest complimentary authority of all hosts.
• Responsible for the development of high theoretical new members.
• Assist with planning, coordination and execution of events, promotions and sales initiatives designed to attract and maintain high-end players.
• Plan and attend on and off-site VIP events, administer the benefits of the reward program and provide personalized sales and service to VIP guests.
• Maintain aggressive contact with assigned VIP guests via telemarketing, written correspondence, email and personal interaction.
• Consistently deliver on all departmental and individual sales goals.
• Serve as a player expert for casino gaming, simulcasting, and racing.
• Also Requires: ability to multi-task, keen eye for detail, excel in a fast-paced and dynamic environment, outstanding communication skills (verbal and written), strong fiscal acumen,display professionalism and maintain professional appearance

EDUCATIONS and/or EXPERIENCE:

Associate or Bachelor degree from two to four year college; or two to four years related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common scientific and technical data, financial reports, and internal controls. Ability to respond professionally to common inquiries or complaints from customers, regulatory agencies, staff, or members of the business community.Ability to write letters and promotional materials for distribution or publication that conform to a prescribed style and format.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be able to obtain and maintain a license from the Indiana Gaming Commission.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.The employee frequently is required to sit.The employee is frequently required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.The noise level in the work environment is usually moderate.

ACCESS TO GAMING FACILITY

Requires access to all general areas of the gaming facility.

ACCESS TO SENSITIVE MATERIALS

Requires access to Patron Management data base, and marketing strategies.