Caesars Entertainment

Executive Casino Host

Caesars Entertainment  •  Baltimore, MD (Onsite)  •  5 days ago
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Job Description

  • Coordinate and flawlessly book all guest travel and entertainment accommodations, including special event reservations, restaurant reservations, hotel stays, transportation, shows, and special amenities.
  • Foster and maintain positive relationships with guests to ensure exceptional service and guest satisfaction.
  • Promote property events, programs, and promotions, ensuring guests are informed and engaged; support the successful execution of events through active participation and attendance.
  • Serve as a customer feedback ambassador by actively listening to guests, documenting concerns and suggestions, and communicating feedback to the appropriate leaders to enhance service and marketing initiatives.
  • Identify and engage target players while on property, ensuring new and infrequent guests are introduced to the property's amenities, Caesars Rewards program, and direct marketing offers.
  • Build and maintain relationships with community leaders and organizations through active involvement and representation within the local community.
  • Drive guest loyalty, revenue, and profitability by developing and maintaining strong relationships with targeted guests.
  • Issue complimentary services and amenities to qualified guests in accordance with established policies and approved guidelines.
  • Comply with all applicable federal, state, local, and gaming regulatory requirements.
  • Represent the company at internal and external events while maintaining the highest level of professionalism and integrity.
  • Coordinate and execute travel arrangements for targeted guests participating in cross-property or cross-brand visits and experiences.
  • Leverage property amenities, promotions, and marketing programs to enhance guest loyalty and increase annual revenue.
  • Utilize company systems, including but not limited to CMS, LMS, SMART, and EMS, to accurately track guest contacts, complimentary items, event reservations, and related activities.
  • Maintain a comprehensive understanding of performance goals and business results, proactively collaborating with management to address performance challenges and capitalize on growth opportunities.
  • Develop and maintain a strong understanding of the competitive market and effectively communicate the unique service and marketing advantages that distinguish Horseshoe from competitors.
  • Collaborate with team members and support departments to ensure a seamless and satisfying guest experience.
  • Communicate relevant guest and operational information effectively to management and colleagues to ensure consistency and prevent service issues.
  • Partner with team members to achieve departmental objectives and organizational goals.
  • Uphold the highest standards of courtesy, professionalism, discretion, and confidentiality in all guest interactions and communications.
  • Protect the confidentiality of all guest accounts, financial information, and proprietary company information.
  • Maintain the security and confidentiality of files, records, and lists while adhering to all gaming regulations and internal controls.
  • Consistently deliver exceptional customer service to internal and external guests by demonstrating Caesars Entertainment's Spotlight on Success behaviors.
  • Maintain a positive, professional, and enthusiastic attitude that promotes a welcoming guest experience.
  • Promote Caesars Rewards membership enrollment and encourage guest participation in loyalty programs.
  • Perform all other duties as assigned.

EDUCATION&EXPERIENCE

  • Bachelor’s degree in a related field or an equivalent combination of education and relevant work experience.
  • Minimum of three (3) years of experience in a supervisory role within a customer service environment, or three (3) years of experience in Casino Operations, Casino Marketing, Player Development, or sales with assigned accounts and established service standards.
  • Exceptional communication, interpersonal, and organizational skills.
  • Strong computer proficiency, including experience with Microsoft Office applications.
  • Successful completion of all pre-employment screening and selection requirements.
  • Ability to successfully complete all required training programs, certifications, and assessments.
  • Must meet and maintain all applicable gaming, regulatory, and licensing requirements.
  • Must be willing to sign a Non-Disclosure Agreement (NDA) and any other required employment agreements.
  • Ability to speak, read, write, and understand English fluently.
  • Ability to work independently with minimal supervision while maintaining a high level of accountability.
  • Demonstrated ability to remain calm under pressure and make sound decisions when resolving guest concerns and service-related issues.
  • Ability to work effectively in a fast-paced, high-energy, and occasionally noisy environment.
  • Must be available to work a flexible schedule, including nights, weekends, holidays, and special events as needed.
  • Ability to walk or stand for extended periods, including walking up to five (5) miles during a workday.
  • Ability to conduct outbound guest outreach and telemarketing calls for extended periods.
  • Flexibility to adjust work schedules with limited notice based on business needs.

QUALIFICATIONS

  • Fluent in English, both written and verbal.
  • Excellent verbal and written communication skills.
  • Strong proficiency with Microsoft Office Suite and related business applications.
  • Strong organizational skills with exceptional attention to detail and accuracy.
  • Proven ability to analyze situations, make sound decisions, act decisively, and solve problems in a timely manner.
  • Effective networking, relationship-building, and guest engagement skills.
  • Ability to establish and maintain positive relationships with guests, colleagues, community partners, and business contacts.
  • Strong commitment to professionalism, confidentiality, and exceptional customer service.
Caesars Entertainment

About Caesars Entertainment

Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate.

Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry.

Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Las Vegas, NV
Year Founded
Unknown
Website
caesars.com
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