Job Description

YOUR MISSION (The Job Description)

This position is responsible for cultivating Casino Player Development, including developing and maintaining Virgin Hotels Las Vegas and Casino's high-value player market strategy and programs. Responsible for bringing new and reactivating inactive business while maintaining a database of high-worth players in order to contribute to the profitability of Virgin Hotels Las Vegas and the Casino's business plan.

Qualifications THE NITTY-GRITTY (The Essential Job Duties)

• Works to develop and implement strategies to cultivate the market for new and existing high-value casino guests
• Manages and is responsible for the player development program
• Monitors and evaluates all player development projects to ensure successful execution leading to the achievement of department goals and contributing to company profitability
• Hosts high value guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits
• Must love people and have a passion for serving others and the community
• Other duties as assigned
• Attend required training sessions offered by Virgin Hotels Las Vegas
• Perform the duties described in compliance with local laws and regulations
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino operations
• Have knowledge of the Hotel's programs to address problem gambling
• Reports any acts of wrongdoing on behalf of any staff member that they know of

WHAT IT TAKES (The Qualities We Look For)

• Ability to communicate effectively at all times, with guests as well as all levels of team members
• Ability to review and comprehend reports and all necessary documentation
• Ability to observe and direct actions of fellow Casino Marketing Executive Team Members
• Have working knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino operations
• Have working knowledge of the casino's programs to address problem gambling

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• A minimum of 5 years' hosting experience is required.
• Established book of VIP Casino players
• Ability to obtain gaming license
• TAM card with a minimum of six months of validity are required
• Public relations skills, knowledge of general casino operations, and strong analytical abilities are important
• Responsible for and involvement with the design and implementation of casino marketing programs
• Basic knowledge of player rewards programs

WOULD BE NICE TO HAVE'S

• Bachelor's degree in Marketing, Business, Hospitality, or a related field preferred
• Minimum eight years of progressive experience in casino services
• Bilingual (Spanish, Mandarin, or other languages) is a plus
• Familiarity with CRM platforms and campaign tracking tools
• Event planning or hospitality experience is a plus

THE WORKING CONDITIONS

• Ability to move around all work areas effectively and efficiently
• May stand and walk for a majority of the shift. Proper footwear is required
• Must be tolerant to varying conditions of sound levels, extreme temperatures, illumination, smoke, air quality, and pet hair/dander
• Must be able to work in a fast-paced, noisy environment typical of a casino setting
• Ability to utilize computer equipment and software customary to this position

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*