Job Description

HOW YOU WILL CREATE THE EXTRAORDINARY

• Uphold Caesars Entertainment’s business objectives, ethics, and values in alignment with the Code of Commitment and Mission, Vision, and Values.

• Generate casino revenue by developing VIP accounts and maximizing existing revenue streams through database utilization and creative marketing initiatives.

• Build loyalty among VIP guests using effective relationship‑building, marketing, and upscale sales techniques.

• Maintain consistent contact with VIP players through phone calls and in‑person interactions to achieve gaming revenue goals set by management.

• Utilize transportation resources to support guest needs.

• Participate in special events, social functions, and guest‑facing activities.

• Anticipate and respond to guest needs, including transportation, accommodations, and itinerary support.

• Coordinate with internal partners (Gaming, Hotel, Food & Beverage, etc.) to ensure seamless delivery of pre‑trip and on‑property experiences.

• Establish, coordinate, and lead VIP events both on and off property.

• Handle difficult guest situations professionally, calmly, and with sound judgment.

• Exercise comping authority within established guidelines.

• Comply with all applicable laws, regulations, and company policies while demonstrating the highest level of integrity.

• Support internal clients and maintain strong working relationships across departments.

• Identify opportunities to improve efficiency, service delivery, or business outcomes.

• Communicate program updates and changes to relevant stakeholders.

• Monitor progress on initiatives and maintain awareness of existing and upcoming products or services.

• Stay informed on industry trends, market developments, and competitor activities.

• Continue developing skills to manage increasingly complex guest and business needs.

• Provide accurate, timely information and seek answers when needed.

• Adhere to all regulatory, departmental, and company policies and procedures.

ADDITIONAL REQUIREMENTS

• Ability to stoop, bend, reach, kneel, twist, and grip items.

• Ability to move throughout all areas of the casino.

• Ability to operate effectively in stressful situations.

• Ability to read, write, speak, and understand English.

• Ability to respond to visual and auditory cues.

• Ability to work in small, shared office spaces.

• Ability to lift up to 25 lbs.

• Ability to tolerate varying noise levels, temperatures, crowds, illumination, vibration, and secondhand smoke.

• Ability to work a flexible schedule including evenings, weekends, and holidays.

WHAT YOU WILL NEED

• High school diploma or GED required; BSBA preferred.

• Three to five years of casino/hotel, customer service, host, or account management experience required (luxury service experience preferred).

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Ability to make independent decisions that enhance guest experience and program profitability.

• Strong time‑management skills with the ability to handle multiple tasks simultaneously.

• Proficiency with customer Point‑of‑Service systems.

• Excellent interpersonal, communication, problem‑solving, and analytical skills.

• Strong customer service orientation with a process‑driven mindset.

• Effective networking abilities and community engagement awareness.

• Professional appearance and hygiene.

• Strong written and verbal communication skills

• Ability to apply sales techniques to maximize performance.

• Demonstrated ability to anticipate guest needs, build loyalty, and collaborate with others.

• Professionalism, composure, and strong functional knowledge.