Job Description

Key Responsibilities

• Sales Target Achievement: Meet or exceed monthly, quarterly, and annual sales targets and Key Performance Indicators (KPIs).
• Customer Relationship Management (CRM): Build and maintain relationships with pharmacists, doctors, hospital purchasing managers, and healthcare providers.
• Business Development: Identify and pursue new business opportunities, cold-call potential clients, and expand the client base within a specific territory.
• Product Promotion & Portfolio Management: Provide product information and promote pharmaceutical products (prescription, OTC, GSL), explain features, and manage product listings (formularies) in hospitals.
• Order & Inventory Management: Process customer orders, coordinate availability of stock and delivery. Monitor stock levels at customers site to prevent stock-outs or overstocking, and handle expiration management.
• Market Intelligence & Reporting: Monitor competitor activities, pricing, products, market developments and market trends; submit regular market intelligence reports to management.
• Collection Management: Follow up on outstanding payments and ensure timely reconciliation of accounts.
• Cross Functional: Collaborate with cross-functional teams to achieve business objectives
• Sales Report: Prepare and submit sales reports and other sales-related documents

Other Responsibilities:

• To participate actively in any other new service that is introduced by the organization.
• Comply with Company Policies, Health and Safety Policies.
• Ensure conformance to all policies and procedures of ISO 9001:2015, 1S014001:2015, OHSAS 18001:2015, GDPMD & 1$013485:2015.
• Ensure adherence to KP]'s Core Value at all times.
• Ensure adherence to related legal requirements
• Provide processes that support both external customers and internal stakeholders

JOB REQUIREMENT

Education:

• Minimum Degree in Business Administration, Marketing, Sales, Science (Health / Life), Pharmacy, Nursing, Economics, or related field / Diploma with 3-5 years working experience in related field.

Professional Qualification:

• Knowledge and Experiences: – 1–5 years of experience in pharmaceutical sales, wholesale, or B2B sales.

Skills & Competencies:

• Strong negotiation, interpersonal, and communication skills.
• Proficiency in CRM software and MS Office (Excel, Word, PowerPoint).
• Understanding of Good Manufacturing Practices (GMP) and regulatory standards.
• Self-driven, results-oriented, ability to work independently and able to work under pressure.
• Proficient in English and Bahasa Malaysia (Mandarin / Cantonese will be an advantage)
• Other: Valid driver’s license and willingness to travel within the assigned territory.

Special skills required

• Flexible, good communication skill, ability to maintain good relationship with all levels of staffs, productive, ability to produce accurate and thorough quality of work, resilient/ resourceful under pressure, display confidence, positive thinker, high discipline, cooperative, responsible, reliable, dependable, and high integrity. Analytical and data-driven; able to manage KPIs, dashboards, and performance metrics

Personal attributes

• High level of integrity, honesty, and confidentiality.
• Strategic thinker with strong analytical and problem-solving skills.
• Excellent leadership, communication, and decision-making abilities.
• High integrity, accountability, and results-oriented mindset.
• Ability to work under pressure and manage multiple priorities effectively.
• Willing to travel or work on-call when necessary.
• Strong organizational and time management skills.
• Positive working attitude with a sense of accountability.
• Good interpersonal and communication skills.
• Ability to work under pressure and meet deadlines.