Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Global Customer Experience (GCX) organization empowers Microsoft to deliver transformative customer and partner experiences through planning, co-creating, executing, and driving adoption of our Customer Experience (CX) strategy. Our bold ambition is to see Microsoft recognized as the CX leader across industries. Join us today to be at the forefront of CX strategy, innovation, and to deliver business value through prioritized CX improvements and customer obsessed culture at scale!

Do you have determination, flexibility, and initiative along with a keen attention to detail and focus? The Global Customer Experience organization is looking for a dynamic, energetic, results focused Executive Business Administrator to join the team and provide high level support for our executive.  The ideal candidate is someone who thrives in a fast-paced environment, has a strong attention to detail, and can embrace a challenge with high energy and a positive attitude.   If you thrive in a fast-paced and dynamic work environment, where you will support a global team and are passionate about your role as a business support professional – we’d like to learn more about you.

As an Executive Business Administrator, you will work in close partnership with the Business Manager and other members of the Chief of Staff Office and GCX Leadership Team to provide seamless support. The position requires someone who has excellent communication, organizational and interpersonal skills along with the ability to work at the Microsoft executive level. The ability to work successfully under pressure in a fast-paced team environment, build and maintain effective working relationships, accommodate diverse working styles and be fair and unbiased are essential to success in this role, along with attention to detail and the ability to maintain strict confidentiality.
The individual for this position must be willing to step in wherever help is needed and work closely with the CE&S LT Executive Admin team. The ability to clearly prioritize and handle multiple tasks simultaneously within a global and cross-organizational team is essential.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities include (but are not limited to):

Manage and maintain complex calendar to ensure accurate scheduling and time management for the executive

Coordinate domestic and international travel, including on-the-ground logistics.

Prepare Expense Reports in a compliant and timely manner.

Work closely with the Business Manager on aligning Rhythm of the Business processes and operations with Leaders calendar and ensure tight coordination of commitments.

Coordinate scheduling and logistics for Leadership Teams staff meetings, All Hands, events and offsites, including venue selection, meeting details, and material preparation.

Build an understanding of what is critical to the business, allowing you to make the appropriate decisions which impact the Leaders' time.

Oversee all aspects of the administrative tools such as MSExpense, MyOrder, and Employee Central to oversee and act as the information champion for such data.

Support the budgeting and HC management process including opening POs, etc.

Qualifications

Required Qualifications:

Business Support ATR-D - The typical base pay range for this role across the U.S. is USD $31.49 - $51.97 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $42.93 - $59.33 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.