Job Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.

Essential Functions

• Acquire and open new accounts and cross sells additional products and services in line with customer needs by identifying and referring sales leads to other business stakeholders (e.g., Vehicle and Asset Finance, Electronic Banking, Card, Home Loans, Digital Channels, Enterprise Banking, etc.).
• Conduct a financial needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer's needs and priorities (in line with Financial Advisory and Intermediary Service Act license categories).
• Contact potential and existing customers from leads received / campaigns in order to sell product offerings.
• Educate customers with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, cash, etc.), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g., minimum account balances, provision for debit orders and cheque payments, etc.).
• Establish, build and strengthen relationships with customers based on mutual respect, in order to retain customers and gain word-of-mouth referrals. Places equal emphasis on liability generating (non-borrowing) and borrowing customers.
• Grow the Executive Banking new to bank customers, balance sheet and income statements in line with business strategic objectives. Increases branch advances by responsible lending practices.
• Maintain, entrench and grow each client relationship on an annual basis and manages the risk per client to ensure contestant growth in portfolio and returns to the bank.

Qualifications

• University Degree

Experience Required

• 3-4 years' experience in sales and relationship management of customers and able to drive profitability and build relationships. Proven sales track record in the financial services industry. Knowledge of the bank's products, services and digital platforms.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Exploring Possibilities
• Interacting with People
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Active Listening
• Customer Reception and Channelling
• Difficult Calls Management
• Electronic Communications & Devices
• Inbound Phone Statistics
• Query Resolution
• Telephone Caller Handling