Job Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”. Learn more about working at Goodwill by clicking here

We don’t just offer jobs — we invest in people. From medical coverage and our retirement plan to confidential support through our Employee Assistance Program, we’re committed to helping our team thrive both inside and outside of work — because we believe your success is our success!

The Executive Assistant to the President & CEO serves as the primary administrative and strategic support resource to the President & CEO, ensuring the CEO’s time, priorities, and communications are managed with exceptional accuracy, confidentiality, and efficiency. This role anticipates the CEO’s needs, manages complex and high-stakes scheduling, prepares sophisticated communications and briefing materials, and supports decision-making through research, analysis, and project coordination. The Executive Assistant acts as the CEO’s trusted partner in facilitating relationships with the Board of Directors, internal leaders, and external stakeholders. This position requires superior judgment, discretion, and the ability to represent the CEO and the organization with professionalism and clarity. The Executive Assistant plays a critical role in enabling the President & CEO to operate at maximum effectiveness and to advance the mission, vision, and strategic priorities of Goodwill SWPA

Duties will also include but are not limited to:

• Support the CEO’s internal and external relationships by preparing talking points, managing stakeholder communications, and ensuring timely, accurate follow-up.
• Coordinate CEO travel, speaking engagements, and external commitments, ensuring meticulous planning and seamless execution.
• Serve as the CEO’s primary administrative partner, coordinating workflows, tracking follow-up items, and ensuring that executive directives are implemented effectively across the organization.
• Coordinate all Board and Committee meetings, including scheduling, logistics, agenda development, and preparation of briefing packets aligned with the CEO’s directives.
• Maintain Board records, bylaws updates, and governance documentation, ensuring the CEO has ready access to needed information.
• Draft, refine, and distribute communications, talking points, and executive messages that accurately reflect the CEO’s voice and strategic priorities.
• Ensure that confidential files, records, and documents are organized and maintained to support the CEO’s decision-making
• Be knowledgeable of and follow all applicable regulations, procedures and policies for Goodwill of SWPA as the employment sites, including but not limited to attendance, training requirements, and safety policies and procedures.
• Support the President & CEO by remaining informed of organizational and departmental initiatives, policy updates, and procedural changes, and ensuring accurate communication and alignment within the Executive Office.
• Draft, edit, and produce high-quality correspondence, presentations, reports, and communications on behalf of the CEO using advanced Office tools and AI-enabled technologies.

Schedule This is a full-time, daylight position; start and end times may vary occasionally based on business needs.

Travel: This position requires occasional travel, and the individual must be willing to travel as needed.

Salary: $75,000-$85,000/year

QUALIFICATIONS:

Required Education & Experience:

• Associates degree in Human Resources, Business Administration, or a related field plus 6+ years of professional experience in the areas outlined below
  OR
• Bacherlor's degree in Human Resources, Business Administration, or a related field plus 4+ years of professional experience in the areas outlined below
  OR
• Master’s degree in Human Resources, Business Administration, or a related field, plus 3+ years of professional experience in the areas outlined below

Required Skills/Experience:

• Experience providing high-level administrative or executive support to senior leadership (Director level or above) in a complex or fast-paced environment
• Demonstrated ability to manage complex, dynamic calendars, competing priorities, and high-volume communications for a senior leader
• Proven experience in managing or mentoring HR professionals, with the ability to guide and develop team members.
• Proven ability to handle confidential and sensitive information with discretion, sound judgment, and professionalism
• Experience with project coordination or project management, including tracking deadlines, deliverables, and stakeholder communication
• Exceptional communication, interpersonal, and leadership skills with a focus on collaboration and problem-solving.
• Experience supporting a senior leader across a high volume of competing deadlines, requiring exceptional organization, attention to detail, and follow-through
• Advanced proficiency in Microsoft Office applications, including preparing polished reports, presentations, and executive-ready documents

Preferred Skills/Experience:

• Direct experience supporting a President, CEO, Executive Director, or C-suite executive
• Experience with project management systems (e.g., Asana, MS Planner, Monday.com, Smartsheet)
• Experience interacting with external stakeholders, such as community partners, funders, donors, or public officials
• Experience in a non-profit, human services, education, or mission-driven organization a plus

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI, and PA PATCH)
• Notary (After Hire)