Job Description

Position
The Executive Assistant shall be the key person in the Chairman / CEO’s office, responsible for managing, controlling, and organizing administrative activities of the CEO's office.

Responsibilities

• Manage, categorize, and oversee the flow of all information to the Chairman/CEO. Prepare executive summaries and prioritize content to facilitate quick decision-making.
• Facilitate efficient cross-departmental communication to manage and optimize the Chairman/CEO’s schedule, ensuring a smooth flow of daily activities.
• Monitor and ensure adherence to Standard Operating Procedures (SOPs) in all departments, suggesting improvements where necessary including random audits of departments.
• Monitor and collate MIS, quality indicators, audit, and customer service findings and present summary to Chairman/CEO.
• Provide analytical support for decision-making by synthesizing complex information into actionable insights, and suggesting improvements where needed.
• Provide strategic oversight and guidance on key initiatives and projects under the Chairman/CEO's purview. Act as a critical point of contact for high-level decision-making support.
• Act as a project manager and liaison for cross-departmental efforts.
• Oversee the timely completion of any important activities/projects.
• Be the Chairman / CEO’s eyes are ears across the organization through random spot audits of administrative, operational, and customer-facing departments. Assess and enhance the operational standards in all patient-facing areas.
• Serve as a liaison, coordinating with internal and external stakeholders to ensure alignment with the hospital's objectives and the Chairman/CEO’s vision.
• Oversee the special handling of HNI patient cases, ensuring exceptional service and confidentiality.

Attributes

• Polished Soft Skills: Engage effectively with all staff and HNI patients, fostering positive and professional interactions.
• Minute Attention to Detail: Meticulously focused on accuracy, ensuring precision in tasks to support the Managing Director's operational efficiency.
• Relentless Ownership: Excel in a self-driven environment, demonstrating proactive problem-solving and independence without constant supervision.
• Growth Mindset: Eager for continuous learning and improvement, embracing challenges with a forward-thinking and adaptable approach.
• Communication Proficiency: Possess excellent verbal and written communication skills, facilitating clear and effective dialogue within the hospital's dynamic environment.
• Effective Multitasking: Seamlessly juggle tasks, adept at prioritizing between tactical and strategic projects, ensuring optimal support for the Chairman/CEO.

Qualifications

• MBA or MHA required

About Asian Heart Institute

Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.

Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.