Job Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 guest rooms, 150 seated restaurant and bar, and meeting facilities. Conveniently placed in a prime location in Queenstown, making it one of the most iconic tourist destination in the world!

We are proud of our diverse workplace, representing more than 30 nationalities from around the world. Our team of approximately 130 staff are friendly, supportive, and welcoming to new team members.

We are seeking an experienced Executive Assistant Manager to support the General Manager in the operational management of a hotel. The role is responsible for assisting with the coordination and oversight of daily hotel operations across all key departments to ensure effective service delivery, operational efficiency, and compliance with business and brand requirements.

This position involves senior operational responsibility across Rooms Division and Food & Beverage functions, including Front Office, Housekeeping, Reservations, Guest Services, and Engineering.

Key responsibility

• Drive performance and assist in the overall management and coordination of hotel operations across multiple departments
• Support the delivery of consistent guest services and accommodation standards
• Monitor operational performance and assist in achieving budgeted financial targets
• Contribute towards revenue management strategies and activities including revenue generation, occupancy and room allocation oversight
• Work alongside Food & Beverage operations with service standards, cost control, and stock management
• Oversee Front Office and Reservations processes to ensure accurate billing and guest service delivery
• Partner with our People and Culture team to ensure retention and recruitment, training, performance management, and staff development
• Ensure compliance with workplace health and safety, fire safety, and operational policies
• Assist in maintaining property presentation standards and coordinating maintenance requirements
• Support operational reporting, audits, and compliance documentation

Qualifications

• 5 + years’ experience hotel operations or multi-department management roles
• Strong and proven Leadership and People Management skills to lead, motivate, and develop teams across multiple departments while maintaining strong staff engagement and accountability.
• Operational experience in both rooms division and food and beverage is essential
• The ability to work and problem solve in a fast-paced, high occupancy hotel, across multiple departments
• Exceptional communication skills, with the ability to confidently use PMS systems and other software platforms, including Microsoft Excel, Word, and related applications
• Understanding of hotel forecasting, budgeting, operational costs, and revenue processes
• Ability to manage guest service delivery and resolve operational issues
• The passion for the people of the Industry, leading, developing and creating opportunities for others.
• This role requires a high degree of flexibility. The successful candidate will be expected to work outside of standard business hours, including alternative weekends and public holidays, as needed. Hours may vary on business requirements, and the ability to adapt to changing schedules is essential.
• Salary per annum NZD$100,000 per annum

Additional Information

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms provided, washed and laundered daily.
• Staff Accommodation available
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Full time Salary position 40 hours per week
• Place of work 6 Earl Street Novotel Queenstown Lakeside

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.