Job Description

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.

• Demonstrating a solid commitment to all aspects of safety including maintaining a safe workplace for coworkers
• Providing sophisticated calendar and travel management. Prioritizing inquiries and requests, while troubleshooting conflicts; making judgments and recommendations to ensure effective day-to-day scheduling
• Completing a broad variety of administrative tasks that facilitate the president’s ability to effectively lead the organization, including collecting and preparing information for meetings, composing and preparing correspondence, designing and producing complex documents, reports, and presentations, managing contact lists, making travel arrangements, completing expense and mileage reports, and completing special projects as assigned
• Serving as the primary point of contact with other FirstEnergy executives, for internal and external stakeholders, and for external visitors, including matters of a highly confidential or critical nature. Researching and prioritizing before determining the appropriate course of action, referral, or response. Exercising judgment to reflect the senior leader’s style and organization policy. Communicating directly, on behalf of the senior leader, and responding to emails, texts, phone calls outside of normal business hours, as needed
• Keeping the senior leader well informed of upcoming commitments and responsibilities, following up appropriately
• Effectively managing the senior leader’s time by reading, researching, collecting and analyzing information as needed, in advance
• Maintaining discretion and confidentiality. Managing information and materials of a sensitive or confidential nature
• Maintaining a well-organized filing system for key materials and reports (electronic and hard copy)
• Using excellent communication skills with good judgment
• Anticipating needs and delivering results consistently
• Displaying excellent teamwork while working with other assistants and employees
• Supporting other executives from time to time
• Assisting with other duties and responsibilities as assigned

Qualifications include:

• High school diploma or GED required
• Minimum 7-10 years’ comparable work experience required, including experience providing support to C-level executives
• Must pass company Support and Administrative Selection System (SASS) test
• Expert proficiency with Microsoft Office and Outlook Email and Calendaring; ability to design and edit graphic presentations and materials
• Excellent verbal and written communication and time management skills; proven ability to meet deadlines. Make appropriate, informed decisions regarding priorities and available time
• Exceptional organizational skills and impeccable attention to detail
• Must demonstrate a commitment to performance excellence
• Ability to maintain a high level of integrity and discretion in handling confidential information
• Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships
• Model active learning through continuing to develop breadth of knowledge, skills, and perspective
• Must demonstrate business acumen – have the ability to decipher priorities and make sound judgment calls
• High degree of professionalism and confidence in dealing with diverse groups of people, including Board members, senior executives, staff, employees, community leaders, customers and other external parties
• Demonstrate a team oriented and collaborative approach to work
• Ability to think creatively and with a sense of urgency to situations and events that require quick response or turnaround
• Ability to function well in a high-paced environment and switch gears at a moment’s notice
• Must have the ability to deliver quality, accurate work within established deadlines
• Excellent interpersonal skills and the ability to build relationships with stakeholders, including all levels of employees, customers and external partners
• Exceptional teamwork skills
• Strong verbal and written communication skills
• Ability to independently prioritize workloads, meet deadlines and work in pressure situations
• Ability to work in a fast-paced environment, yet maintain a continued focus on the details required to perform the essential functions of the job
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Proven ability to handle a high degree of confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Excellent customer service skills
• Ability to effectively build relationships and maintain positive interactions with all levels of employees
• Ability to maintain a high degree of confidentiality
• Ability to work independently on special assignments as directed by management
• Ability to make recommendations for process improvements, as necessary

EEI Testing
We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies. We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests. Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.

https://secure.eei.org/eeitests/onlineproducts/Login.aspx

Practice tests provide sample questions and detailed discussions of the correct answers. It's important to take the practice test as you would the actual one, with similar intensity and concentration.You must have Adobe Acrobat Reader on your computer.

Note: EEI website does not allow access to actual tests. Testing is held at various locations throughout our service territory based on where the job is located.

FirstEnergy Human Resources Team