Job Description

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

As Executive Assistant, you’ll provide trusted, proactive support to the Chief Supply Chain Officer and wider team, helping them stay organised, connected and focused on their strategic priorities. You’ll manage complex diaries, meetings, events and international travel, while acting as a key point of contact for internal and external stakeholders. Working closely with colleagues, you’ll also produce high-quality presentations, documents and communication materials, coordinate key planning cycles and provide confidential administrative and operational support to ensure the team runs smoothly and delivers its key priorities.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as an Executive Assistant, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being an Executive Assistant is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:

• Supporting and partnering with the Chief Supply Chain Officer to help deliver key business priorities and strategic initiatives.
• Managing complex diaries, meetings, travel and executive schedules to ensure seamless planning and organisation.
• Creating high quality presentations, reports and communications that bring ideas, projects and strategies to life.
• Coordinating impactful team events, leadership meetings and engagement activities that keep teams connected and informed.
• Acting as a trusted point of contact, building strong relationships across the business while handling sensitive information with the utmost professionalism and discretion.

Who you are

It’s your unique ingredients we’re interested in:

• Demonstrable experience providing high-level administrative or executive support, with confidence managing complex diaries, inboxes, meetings and international travel.
• Highly organised and proactive, with the ability to anticipate priorities, manage competing demands and respond effectively to changing requirements.
• Strong written, verbal and stakeholder-management skills, with the confidence to build trusted relationships across executive teams and the wider business.
• Excellent Microsoft Office skills, particularly PowerPoint and Word, with experience creating polished presentations, reports and communication materials.
• Professional, collaborative and detail-focused, with sound judgement and the discretion to handle sensitive company, financial and personal information confidentially.

Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

For any reasonable adjustments and general queries, please get in touch with Talent Acquisition Team.